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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I had received my first pair of shoes fine. When I had placed another order the representative almost started an argument telling me I never changed my address that is why I didn't receive my shipment. I told them that's not true I received my first pair the correct address, they decided to send my second shipment to my old address.
The shoes run very big, had to send back first 4 pairs, ordered again, 3 pairs, one of the shoes is also big again, and of of the shoes is plastic, not leather.
When I started with JustFab, they had great stuff to choose from. As time went on however, it's really difficult to find something I can add to my wardrobe. Every so often they have something I love but it's getting rare and I'm tempted to cancel
Hello Stacey,
We appreciate your honest review of our product selections. JustFab aims to provide a variety of product selections that may fit our members' style preferences. We encourage our members to check the website every first day of each month as we release new styles. If you have any other concerns or inquiries that we can help you with, please don't hesitate to reach out to us.
Best,
Bonnie
I love the quality and looks of the shoes I bought. They arrived on time.
Hello Shari,
We're glad you’re enjoying our products and delivery timeframe! We appreciate the feedback and we are also happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Zeth
The shoes arrived but when I went to return them….all the addresses and numbers were literally fake. Shoes are cute but can't wear them because they don't fit, waste of money 💋💋
Hello Jessica,
We're sad to know that you are not satisfied with the items you ordered and they did not meet your size expectations. We appreciate you making us aware of our product sizing and return process, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They do not fit improper sizes i bought for my sister and she has wide feet so sizes not proper
Hello Roschelle,
We're sad to know that you are not satisfied with the items you ordered and they did not meet your size expectations. We really appreciate you making us aware of our product sizing, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
That is money that is paid to you. Like a bank account it shouldn't expire. I loved just fab until this and some other changes were made
Hello Cheryl,
Thank you so much for loving our brand! We're sorry to hear that you had trouble using your credits. We deeply value your business with us as your feedback is very important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been a member of just fab for many years. I'm always happy with the quality of the clothing and after purchasing a lot of their clothing I've figured out exactly what size I need in each category of clothing. I love your sales and I'm in awe that you can offer such beautiful clothing at such a low price, especially during your greet sales. One thing I'm not happy with is the way you have changed the way the credits work now. I liked it better when you could just apply a credit or two credits towards your order instead of only using the credit when it's an item you can use the credit for. Prior to the change I could use my credit where I wanted to use it and I think that's the way it should be. I am very happy with everything else including that easy and free returns. I've ordered many things for friends and family and have never had an issue with anything, they always love it. I've probably ordered hundreds of items and have only returned a handful of things so to me that's Amazing Thing. I would give you a stab a five out of five, and I will continue to be a loyal shopper
Hello Wanda,
We're glad you’re enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Your feedback about VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Shopping on just fab is a joy. There's always a deal and the quality of the items are always good. Most times true to size as well. I only wish they offered free shipping to people outside of US too.
Hello Alicia,
We're glad you’re enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had to return most of it due to poor fit and material. Sweaters were too small & too big and scratchy. The shoes were plasticky and painful / dug into my feet. Not happy and struggling to find anything to spend my credits on. Really want a refund of my credits and a cancellation of my membership.
Hello Lisa,
We're sad to know that you are not satisfied with the items you ordered and they did not meet the quality and size you expected. We really appreciate you making us aware of these, and we would like to address this as quickly as possible. We would also like to discuss further the VIP membership and VIP credit usage. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I WASNT completely sure of buying since the TikTok reviews were awful but I took a chance I can say I do not regret one bit. There's also the VIP charge that people talked about but honestly I just feel like they weren't prompt with canceling it if anything.
Hello Karen,
We're glad you’re enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had such a great experience choosing. They really have a good selection to catch your attention. I just love my purchases.
Hello Shirley,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The boots do not fit my legs even if I bought a bigger size and the loafers hurt the top of the feet even if I bought a bigger size. I am very disappointed
Hello Carole,
We're sad to know that you are not satisfied with the shoes you ordered and they did not meet your size expectations. We really appreciate you making us aware of our product sizing, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I am very pleased with my recent purchase! I really appreciate the 2 for 1 items and both of my items were great! However, I am deeply disappointed with customer service when I was charged for the month after I had skipped it. They would not refund my money because I no longer had the email.
Hello Kathee,
We're glad you’re enjoying our products! We love being able to provide the products and services that our members seek. Your feedback about our refund process and the 'Skip the Month' option is also important. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Looks of the shoes are good but wore them and within 30 minutes the straps were hurting my toes.
Hello Kim,
We're sad to know that the shoes you ordered are uncomfortable and hurting your toes. We strive to offer products that meet the expectations of our members, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
I ended my subscription after about 3-4 years and multiple purchases. One of the dresses i ordered for my daughter was not true to size, way too small, i returned it thinking i would at the very least get half a credit to purchase something else. Nope i got $7.25. I used a credit to purchase. So $50. And i get a credit of less than half when i make a return? Very disappointed.
Hello Kristina,
We are sorry to hear that the dress you ordered for your daughter did not meet the exact fit you expected. We'd be glad to discuss with you our product sizing and return/refund process. We count on our members to bring situations like this to our attention, so thank you, and we would like to address these as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The process was so easy and convenient, and I got my refund in a flash!
Hello Leslie,
We're glad you’re enjoying our return and exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
It's a good quality. My only complaint is that it doesn't sit up by itself.
Hello Aiaka,
We’re so glad to know you love the items! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you as well for taking the time to write to us and express your feedback on the bag you ordered that did not meet your exact expectations. Please try to put some more stuff inside the bag and it may sit up by itself. We are not taking your dissatisfaction lightly and if you need help in the future, please don't hesitate to reach out to us, and we'd love to assist you further.
Best,
Zeth
I still don't have my order and I placed it on March 19th. I reached out to customer service and they said I still had a delivery window till April 11th, but my account said it'd be delivered by March 26th. It's now April 17th and there is no tracking information available. I'm a bit confused on whats happened.
Hello Ashley,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My package was soaking wet and shoes that were in the boxes were damaged from being left in the rain by delivery driver.
Purses were good and I have worsen my red bag multiple times.
Hello Maddie,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Evelyn,
Thank you for purchasing our products and for writing a review. We are sorry to hear that you missed the material faux leather on the website. Our Member Services team will reach out to you immediately to assist you further.
Best,
Bonnie