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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I am enjoying the shoes and clothes. Thank you for being able to shop online
I received the wrong item. I ordered a white dress and received a light gray sleeveless blazer. While the blazer was nice, it was a last minute inconvenience to find another outfit for my event. :(
Hello TQ,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I really appreciate you getting clothes items out quickly. It is refreshing to see that there are hard workers who take pride in their work. Your descriptions of each item, sizes, etc. are excellent. When an item is unavailable you let me know. I think I might have one more coming in, but I will have to look. I am very pleased with your tops, etc. Wonderful colors! Thank you!
Hello Olesya,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
The two tops I received are very cute! Unfortunately, the shoes didn't work out for me but they are cute as well.
Hello Michelle,
We're glad you enjoy our unique styles! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I had no desire to try anything on-it all looked so cheap! The pair of earrings looks like cheap costume jewelry, the "leather" boots looked plastic and the suade boots were just hideous in person.
You get what you paid for. Returned instantly!
Hello Megan,
Thank you for writing a review about our merchandise. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I didn't purchase anything. If there was a purpose please show me! I filed a complaint!
Hello Darcy,
Thanks for writing a review about your experience! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Good afternoon I really love this site. Good product, good prices. This is not the first time I order.
Hello Jai,
Amazing! It’s great to read your feedback about our merchandise, pricing, and your experience with our website. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I've been with justfab for years and I've enjoy every item! Items are unique. I always get asked " where did you get that? "
Hello Janet,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I absolutely love my shoes! They are so comfy and cute however one pair of shoes are too heavy which causes them to rub against the top of my foot
Thank you for your review. We will reach out to you directly.
Seeing if this review ingested into Zendesk for testing purposes. As of Jan 30th 2024 to see if this review was sent
The strap on the pump heel fell off shortly after wearing and walking with it for the first time. It was embarrassing as I was late, only for the malfunction to pull me back into the house to change the shoe. It altered my overall look as I did not have another show of that color. I hope the second shoe will not disgrace me when I wear it
Hello Folakemi,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shows were delivered quickly. I like the bags instead of boxes. All of the shoes fit and are comfortable. I was able to take some of them on my trip to Europe.
Hello Pamela,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Those shoes are awesome fire. I love how they feel, don't want to change them for some flats
Hello Alecia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Most times I am always satisfied with my shoe purchases from Justfab; in terms of their clothing, I had to throw away a pair of pants that I previously purchased from Justfab because the zipper did not operate properly and to replace the zipper would have cost me more than the pants did.
Hello Jacquelyn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Usually I love my purchases from Justfab but this time around I got shoes from shoedazzle and clearly they run a size too small. I'm not sure why they are combining the two shoe companies. It makes it unreliable for sizing. Needed the shoes for a function 🥲
Hello Chido,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I placed the order about a month ago and still have not received the product.
Hello Sabrena,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The items are great and quality but seem to be sized up by a half or more. I wear a 7.5 and ordered a 7.5, but a 7 or 6.5 would be a much better fit.
Hello Lori,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
A very comfortable shoe. Nice in sole cushion. Comfortable for walking as well as long periods of standing.
Hello Karen,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I love low heel shoes and these boots are right up my alley!
Exceeded my expectations by a mile!
I bought two styles! These shoes fit like a dream!
Hello Lyndsay,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered two pairs of shoes. One was too tight and other was too loose. They did not meet the expectations that I have with ' Just Fab' shoes.
Hello Kanchan,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes are lightweight and comfortable on my bunion. They are not high quality. I paid $24 for a $10 - $15 pair of shoes, but I wanted something I could walk around in without causing bunion pain, and I got that.
Hello Eden,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vergie,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad