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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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JustFab offers quality merchandise for a reasonable price with quick shipping. I always receive compliments when wearing items from JustFab. Also Customer Service is always helpful.
I always love my shoes from justfab they are of a good quality at reasonable prices.
Hello Ann,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love my new kicks they are comfortable and gorgeous
Hello Georgia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Nothing I ordered was sized correctly. One pair of shoes was much to small and the other was huge and fit my niece who is a size 10 and they were supposed to be a size 8.5 wide. The bralettes that were supposed to be size 2XL fit my medium niece.
Hello Tyler,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I wear a size 12 which where I live is hard to find. In a past order I got the black loafers. I loved them so much I ordered another pair and got them in two other colors too. There was an issue with a pair. I put in an exchange and it was shipped out quickly and the return was easy.
Hello Marley,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Hello Lee,
Thank you so much for your feedback! We always want to make sure you are treated as a valued member and your satisfaction means everything to us! Have an awesome one!
Best,
Zeth
I had a question about the VIP Credit, with my JF agent doing a great job clarifying how it all works, which was great
Hello Lisa,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Originally they were great for fun shoes. Then they had good clothes too. But now, the clothes are meh and I'm not interested in shoes that are just fun with out being well made enough to feel secure wearing. As soon as I use all of my credits (which it's already taken me over 6 moths to use half of) I am canceling my membership.
Hello Angela,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Pant size is at least 2 sizes smaller than other pants I bought from you saying they were the same size.
Hello Suzan,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your pants. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had a pair of boots that completely came apart (sole from shoe) within the first two months and when I called to get a replacement, I was given the runaround and put through the ringer. In the end, they reached out to fix the issue but still made it sound like they were doing me a favor when it was their product that was faulty. Left a bad vibe with me and I will be very hesitant to purchase from them again.
Hello Tara,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Vonnie,
We're glad you enjoy our unique styles and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
El zapato que quise comprar desde los inicios me quedó muy grande y para poder llegar al número de pie deseado tuve que esperar un cierto tiempo; cada momento que contacté para saber cómo resolver mi situación recibí el mejor trato e igual cortesía, nunca perdí la fe de poder tener el zapato que yo quería y ellos siempre me alentaron de que así iba a ser. En verdad les estoy muy agradecida y enamorada de mis zapatos. Gracias por el trato y la paciencia. Son excelentes en atención al cliente. Felicidades.
Hola Elizabeth,
¡Gracias por la maravillosa reseña y por compartir su increíble experiencia de compra con otros! ¡Nuestra prioridad es el servicio al cliente y estamos encantados de haber alcanzado esa marca! Miembros increíbles como usted hacen que nuestro trabajo sea un placer.
Atentamente,
Chad
After being a long time customer and knowing what sizes fit better in a type of shoe, I like the flexibility in sizing. The new style are very "fly" and fashionable and comfortable. The customer service is swift and effective.
Hello Francesca,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Couldn't figure out how to return. Ordering was easy and mailed quickly. Usually companies have a return label available. Couldn't find info 8n the sire.
Hello Laura,
Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your pants. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I find every shoe I order from Justfab is super comfy (yes, even heels!) but these little open toe clogs are amazing! Wore them out to dinner and ended up walking around town after and my feet felt great. They look super cute too!
Hello Sara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Cindy,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and shipping! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Justfab/shoedazzle (they're really the same company) is great overall. When they have sales, it's totally worth it. Cute and fun shoes. Sometimes the quality can be better, but if you're getting the super sale price, who can complain? Most of my shoe closet is from their inventory! Great customer service as well!
Hello Mariya,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Shopping is fun. Delivery is on time. Clothes are cute. My daughter loves her Fab Kids shopping experiences.
Hello Jenness,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Not much to describe, ordered items and returned items
Hello Rosemary,
We're glad you’re enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Comfort, reasonable prices, & easy process for returning unwanted purchases!
Hello Nasrin,
We're glad you’re enjoying our return and exchange process! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amber,
We're glad you’re enjoying our products and shipping timeframe! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth