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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love the gold detail. Good material. Good length strap for crossbody fit. Only thing awkward are the handles when u need to get in the bag they get in the way. But Still Love It.
The size did not fit me, I had to exchange the product twice and still it was big for my foot.
Hello Sara,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been subscribed for many years and have not been disappointed yet.
Hello Mispah,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love JustFab. I never had any problems returning items that didn't work for me. The credit is placed in my account quickly upon return to UPS store.
Hello Lillian,
We're glad you’re enjoying our products and return/exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Not the first time I have bought from just fab never disappointed they always are good quality at a fraction of the price
Hello Francis,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I've never bought any clothes from this company because they never display anything I like. Shoes are their game. I've bought really nice boots and sneakers from them. Hard to obtain a woman's size 9 in stock a lot of the time BUT, make sure to "skip a month" by the 1st - 5th or you will automatically get charged $49.99 for the month. It is a monthly membership. I've considered cancelling because of that, and I've definitely forgotten once or twice! Packages come quickly and nicely stored. I've been a member for 5 yrs :) My last purchase of my white "vibe" sneakers are SO CUTE! I get so many compliments and I love the pull on, zipper up, no fuss. This was probably my favorite purchase so far. And super comfortable for having the built in heal.
Hello Jennifer,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
So glad I bought these boots. So comfy and the fit is perfect. Just like every shoe and boots I've purchased from JustFab
Hello Tineek,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I can't express how much I love Just Fab. The quality of the shoes are amazing. Within the first month I joined I purchased 12 pairs of boots and every one of them are so freaking comfortable and fit perfect and the price is unbelievable. Did I mention how great the quality is? I also purchased the Teddy Bear Coat which has become my favorite coat. In closing all I can say is I'm a customer for life.
I'm still waiting for my delivery, my Zippered Belt bag is still MIA. I've tracked it several times & it still says processing? I've ordered from JustFab before and it's never taken this long to receive my orders
Hello Lilliana,
Thank you for leaving a review about your order and our delivery. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Customer service was very helpful and the items I kept worked out perfect
Hello Rachel,
Wow! Thanks for sharing a review about your experience with our Member Services Team! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best,
Bonnie
Shoes arrived on time, each pair as shown in pictures. Fit great.
Hello Shanika,
Fantastic! We appreciate your awesome review about our merchandise and delivery. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
Hello Lisa,
Awesome! We are glad to hear about your amazing feedback regarding our merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
The shoes was way too and I ordered the correct size
Hello Whitney,
Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Very good quality items for reasonable prices. Some items run unreasonably small. Specifically referring to their boots and shoes. All way too narrow and made for people with extremely skinny ankles. Almost unwearable in some cases. Didn't want to go through the process of returning although I'm sure the process is simple. I really like the option of being able to skip the membership fee as many times as you would like as long as you remember to do so and even if you don't, they're always good about refunding you and giving you information about how to do so in the future.
Hello Nani,
Thank you for writing a review about our merchandise, return process and the skipping option. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Love my shoes seems like there always the right fit, and received them quickly.
Hello Maria,
Thank you for the nice words that you said about our merchandise and delivery. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Have a good one!
Best,
Bonnie
Hello Omotoyosi,
Awesome! We are glad to hear about your amazing feedback regarding our merchandise! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
Punctual Shipping time, comfortable fit & stylish feel 😎
Hello Kendra,
Wonderful! It’s great to read your feedback about our merchandise and delivery. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a good one!
Best,
Bonnie
Fast and cheap delivery and returns was free and hassle free. The products were great quality as well looove my boots
Hello Yanz,
Great feedback! We appreciate your amazing review about our merchandise, delivery, and return process. We always strive for 100% member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future!
Best,
Bonnie
My recent purchasing experience was dedicated to replacing my boys sandals and they love them!
Hello Christina,
Thank you so much for your awesome feedback about our merchandise! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. Hope you have a wonderful day!
Best,
Bonnie
Order met expectations and arrived in a timely manner
Hello Uwase,
Thank you for the nice words that you said about our merchandise and delivery. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
Fantastic! I always have a great shopping experience with JF.
Hello Martha,
Awesome! We are glad to hear about your amazing feedback regarding your shopping experience! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorraine,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth