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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I started shopping at ShoeDazzle.com at first, then was turned on to JustFab. Such great quality, I'm still wearing boots I bought the first time I ordered. The clothes fit like they were made for me, and I can't get a good fit off the rack, so another reason to not shop elsewhere. I didn't have to spend that much to become a Diamond VIP Elite member, and it's the discounts that make it so I can't afford to leave things there! At holiday time I give quality gifts from JustFab because my membership makes it affordable.
I really loved how cute and comfortable my dress and shoes were.
Hello Brittney,
Amazing feedback! Thank you for the nice words that you said about our merchandise. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
Hello Julia,
Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
JustFab has great value-price ratio and some amazing deals, however the selection is not very various
Hello Taisiia,
Thank you for writing a review about our pricing, promotions, and merchandise selections. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Experience was fine, no issues I just don't feel the shoes on the page are priced properly for the quality or lack there of. They are way too high priced and the monthly subscription price is too high for the items they are selling. Just not worth it. Other than that it was a smooth purchase and easy to sign up and unsubscribe.
Hello Ashley,
Thanks for writing a review of our merchandise and pricing! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Great place to shop for lovely stuffs and an affordable prices
Hello Folasade,
Wonderful feedback! Thank you for the nice words that you said about our merchandise and pricing. We truly appreciate and reviews like these that makes us want to improve our products and services even more!
Best,
Bonnie
I first bought these boots in ivory and they fit and looked so good I also bought them in brown. The extra finger grips on the side are very helpful for sliding them up. And they're very comfortable for walking.
Hello Clevestia,
Fantastic! We appreciate your awesome review about our merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
The site is easy to navigate and the shipping is pretty fast. I will order from them again.
Hello Amy,
Great feedback! Thank you for taking the time to share your positive review about our website and shipping. We sincerely appreciate it and we’re always happy to hear that our members are happy! Have a good one!
Best,
Bonnie
I put in an order with several items and did not receive the order. After putting in a ticket to resolve this issue I did not receive any response or resolution.
Hello Priya.
Thank you for writing a review about your experience with your order. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Pleasantly pleased with latest purchase. True to size
Hello Julie,
Amazing! It’s great to read your feedback about our merchandise! We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I have been very happy with all of my shoe and clothing purchases from justfab.
The shoes were so painful so I had to return them. But the sweater jacket was the best. Those shoes were hell.
Hello Omone,
Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Never received my order nor would the company give me a refund very disappointing that this company would not even talk to me
Hello Betty,
Thank you for writing a review about your order. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Like the description. I love the boots! In the past, i' ve already purchase those boots.
Hello Isabelle,
Awesome! Thank you for the kind words that you said about our merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have an awesome day!
Best,
Bonnie
I got them pretty fast and they were a perfect fit! I love them!
Hello Candice,
Wonderful feedback! Thank you for your review about our merchandise and delivery! We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your shopping experience! Hope to hear more from you in the future!
Best,
Bonnie
Convenient and professional Good service. Great products
Hello Olubunmi,
Great feedback! We sincerely appreciate you taking the time to leave a positive review about our merchandise, and we’re always happy to hear that our members are happy! Have a great day ahead!
Best,
Bonnie
Easy order and semi fast delivery. Love the platform shoes. Surprisingly comfortable!
Hello Megan,
Awesome! Thank you for the nice words that you said about our merchandise and delivery. We truly appreciate and reviews like these that makes us want to improve our products and services even more! Enjoy your day!
Best,
Bonnie
I was so disappointed in the pricing and quality of products. It has changed too much since when I first became a member.
Hello Penelope,
Thanks for writing a review about our pricing and merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Hello Emma,
Wow! We are glad to hear about your amazing feedback regarding our merchandise and our delivery! We appreciate you taking the time to share your experience with others. Have a great day!
Best.
Bonnie
Very easy and very nice to do shopping with them. I will continue doing shopping with them as long as I need shoes.
Hello Cheryl,
Amazing! It’s great to read your feedback about our merchandise and your shopping experience. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I like the products. No brands attached and they are confortable (shoes). However, I notice how the marketing can be quite aggressive which is a turn off sometimes.
Hello Lynda,
Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandy,
What an awesome review! We are grateful to hear your honest feedback about our merchandise, promotions and the VIP membership. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie