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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Cost increases and change in styles was very offputting. The "wear to work" styles were nothing that normal people can actually wear to work. I stopped being able to find something every month that was worth purchasing. What I have purchased has always been good quality and enjoyable.
Hello GenevA,
Thank you for taking the time to leave a review. Your feedback about our pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
As a long-time customer, I've been consistently impressed with JustFab's shoe collection. Not only are the designs original and beautiful, but they also provide exceptional comfort. Whenever I wear my JustFab shoes, I receive numerous compliments. Thank you for making my feet look amazing!
Hello Joane,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Dianne,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Fast & Hteat service.
They have a Good selection & all the shoes are made of hreat Quality for the Price.
Thank you.
Will purchase again
Hello Jeffery,
We're glad you enjoy our promos and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I purchased two pairs of shoes for my great granddaughter and they are adorable!
Hello Ann,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The shoes took forever to get here. Then when they arrived two pairs were missing rhinestones and pieces off the clips. I guess you get what you pay for!
Hello Skielynn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
So far, its been quite a nice experience... clothes is good quality and website is fairly friendly. I also like the styles :)
Hello Nora,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great material, good quality shoe…I had to return a pair and it was so easy as well
I am no longer a VIP subscriber to this website for a few reasons. The main reason is that anytime I need to do a return, I do not get reimbursed for the purchase nor do I get store credit for a different purchase. It's robbery, I return their merchandise yet, I never receive cash or credit for doing so. I'd rather not do business with criminals.
Hello Jacqueline,
Thanks for sending your review! Your feedback about our return and exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Ordering was easy, but I ended up having to return an item for exchange. The return was easy but I have not received the exchange item yet and it has been a couple of weeks.
Hello Adrienne,
Thanks for sending your review! Your feedback about our returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Everything was easy to navigate and I am happy with my purchase
Everything went as planned. I will buy from here again and again with no question.
Hello Miranda,
We're glad you’re enjoying our products and delivery timeframe! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Never have had any problems with any of my purchases.
Hello Carolyn,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Shoes are kind of made cheap. Look nice on the site but look generic when received.
Hello Michelle,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My last purchase I was a bit disappointed because the outfits couldn't fit me because I'm curvy and the items were not stretchy
Hello Rochelle,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The monthly fee for your "credit" cost more than almost all the items you are able to use it on...you literally pay $50 for $20 items. It used to have a decent items but now there isn't much to choose from.
Hello Amanda,
Thank you for taking the time to leave a review. Your feedback about our pricing and VIP credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our items. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The site during checkout was not allowing me to, due to the change in my address.
Hello Patricia,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Exciting and Reliable online shopping. There is always a shoes or outfit of interest in fun styles and colours.
I bought some boots it was so sharp it cut my both of my legs open and I'm left with two ugly scars on my legs. Cheap
Hello Feliscia,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It is great to be able to order shoes that I know will fit. I have a hard time finding my big size in stores. I've recently ordered 3 very different pairs of boots and they all fit! It's not hard to skip the month when I don't need anything. I really enjoy this site.
Hello Laura,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm pleased with time the order arrived I'm pleased with the products however I am smaller then I thought so pants are baggy but will use as jammies instead of fr work. It's my fault on size I lost 70lbs in year ok I'm learning my sizing all over
Hello Peggy-Sue,
We're glad you’re enjoying our products and delivery timeframe! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Karen,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LeChet,
We're glad you’re enjoying our products and the website! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth