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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Exchange process was simple and efficient. Was able to drop off return at multiple places. Then once it was returned I immediately got an email that my exchange was ordered.
Loved all the shoes that I received. Can't wait to order more things. Thank you.
Hello Olga,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
What a great time of year for this jacket! It fits perfectly and is detailed with tie up.
Hello Tish,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have not ordered from JustFab in YEARS and I have tried to cancel my subscription to no avail. You keep taking my money and I want it this to stop. A BIG credit has built up and I want my money. Your sight is NOT customer friendly at all!
Hello DaZanne,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I am very satisfy with this purchase I did not of to return anything as they are describe as shown and the sizes are true to whatever sizes I chose.
Hello Nicola,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was great! Parcel was delivered in fast time. The purse is of good quality and as shown on line.
Hello Barbara,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Fast service even though they were being shipped to Canada. I had ordered two pair of rubber boots the shorter height ones for my daughter in law and myself. They fit perfect and are comfortable to wear with a really good bottom tracked sole
I buy so much stuff from you all because I love it. But I got my items quickly so looking forward to wearing it out. Thank you
Hello Danielle,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Kim,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Been with JustFab for a long time. Products and service have went downhill somewhat through the years but website is a bit better. Still subscribed but thinking of cancelling. Not enough of the products I like or inventory available.
Hello Cynthia,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Always satisfied with my orders their delivered on time well packaged and wrapped I would always recommend JF to all my family and freinds
Hello Sheila,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Again, I had "early access" so the shopping was easy and it was fun to see the available items. Adding items for purchase is easy, checkout is easy and my purchases are on the way! What could be better than that?
Hello Susan,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
As I usually do, I found shopping on JustFab's web site easy and fun. This time I came away with a sweater and a pair of shoes for fall. Perfect timing as fall has just arrived where I live. I ordered easily, was notified that my order was received, and within a couple of days I was advised that my order was on the way. Easy as pie! I love my sweater and new shoes!
I would like to return the shoes I purchased, I have no problem going forward with buying from you I just don't like the shoes that I received.
Hello Deanna,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Audrey,
Thanks for sending your review! Your feedback about our product pricing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great prices! Good variety. Easy to get to online. Like all new looks every season
Hello Debra,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
After the discount for my purchase, the store continued discount me $49.99 in one week 3 times untiI I called My Bank
Hello Vilma,
Thank you for taking the time to leave a review. Your feedback about our promos and the monthly VIP credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I purchased a pair of boots for someone as a gift and they did not fit but i hadn't realized that 30 had passed and was not able to return them. I was really upset about this.
Hello Suzanne,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My experience so far is smooth and simple. Shopping is easy and returns are simple also.
Hello Jennifer,
We're glad you’re enjoying our products and return process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had no problem ordering the shoes. The reason I returned them was they were to wide.
Hello Donna,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love the shoes, the styles of the clothing ect. Only thing I wish they would work on is their sizes, I wear a size 8-8.5 I have bought pairs in exactly my size and they feel like a size 5/6 they need to come up with more average size wide width. Otherwise I love everything that Just Fab has.
Hello Mauriel,
Thank you so much for loving our brand! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shopping on the site was easy just gotta watch the extra fees and read all the fine details but everything else went fine. I haven't tried on my dress but it was just as shown online. I was supposed to wear it to the rodeo with my boots but it came later than expected so it's still in my closet waiting to be worn.
Hello Tashauna,
We're glad you’re enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristen,
We're glad you’re enjoying our return and exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth