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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the company and ordering. I recieve VIP Credit every month and use them to get stylish shoes for my kids. But unfortunately the only downfall for me is that they never have my size in stock. So its very frustrating finding shoes for me.
My shopping experience was seamless. Hopefully I get a discount for this wonderful review.
Hello Dieesha,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Always love all my Just fab boots, perfect size all the time! But couldn't keep the membership anylonger due to there uprising monthly fees, so i cancelled my longstanding membership! But they also needed to add more styles to there boots! To many of the same styles!
Hello Rebecca,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered these shoes for my upcoming vacation they came in a timely manner and were just as described and fit perfectly! Thanks for making me feel like Cinderella!
Hello Donna,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I liked the quality of the items sent! Wish that the options were more to my needs.
Hello Jane,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Was very good experience I love mi new shoes thank you
Hello Alejandra,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Erica,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Je souhaite me désinscrire sur l'application mais impossible. Pas d'assistance rien. Jusqu'à présent il débute mon compte sans mon consentement
I was a long time customer and then there was a situation where I forgot the day that the charge was made or something and I tried to get help and they were just like sorry….nothing we can do and I said something about cancelling and she didn't care. I mean I know you don't care about one customer but I had been with y'all forever. So I canceled after that
Hello Sara,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
JustFab has some fabulous looking shoes. But my experience is that more often than not they don't fit. So I always have to return them. And get a size up or a size down. The idea of getting shoes for $10 is very inviting. But there's a price to pay!
Hello Robin,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Nancy,
We're glad you’re enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Easy to order - excellent quality at good price points - great styles!
Hello Linda,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great quality and confortable products. I bought some pair of shoes and they all are really good. I like it.
Hello Mariel,
We're glad you’re enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Loved the look of this item online but was very different when received. The "coat" is way too thin and light. It feels like I am wearing a long denim shirt to be honest. It's a wonder that I kept my membership because the first thing I ever got fell apart in the washing machine.
Hello Tanja,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
As stated I originally placed an order on November 15,2023. I ordered 2 pair of shoes, used my added up points & total came to $4.20. I checked said order in December & it was in Louisville, KY at the USPS. I called JustFab & spoke to a representative. Of course it had been so long on pair of shoes was already out of stock, this was in February. This is now April & I'm yet to get said order. I have called JustFab 2 more times & have been told both times the system is down. I've never had this much of an issue with them but I'll eat this one and will NEVER order from them again nor recommend them to anyone. I am very dissatisfied with their service all the way around on this one.
Hello Launa,
Thanks for sending your review! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My first review after ordering many times. Shipments arrive in good amount of time. This item is a nice material. True to size.
Hello Latrice,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I was so excited to order heels that were nice looking and in my size. The shoes arrived damaged!, falling apart like it needed glue to hold the straps together.
Hello Dominique,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Just Fab brings you everything that's new for a fraction of the cost. I love that I have the look of luxury but didn't pay anything close to a luxurious price.
Hello Joan,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I hate the fact that my account was charged a "return shipping" fee.
Hello Lucille,
Thanks for sending your review! Your feedback about our return and exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Ive been overly satisfied with the purchases and also the customer service provided by justfab
Hello Tiffany,
We're glad you’re enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth