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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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All 3 pairs of shoes are great quality and fit great. Very reasonable priced. I love them.
Love everything I got from JustFab. True to size and great quality
Hello Carolyn,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The shoes looked gorgeous with a tassel. Also it fitted me perfectly and wore them 2 work and outings 2
Hello Jessica,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Alexia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Absolutely loved the items I purchased, for myself and my daughter. The selection and prices made it so affordable we got three pairs each and that's even with the exchange rate
Hello Jerika,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The ease of ordering, finding the boots in my size and width, the ease of secured pur hase, the shipment tracker, and the amount of time between purchase and delivery (to where shipping has become difficult) made my experience fantastic!
Hello Michelle,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Long-time member & never disappointed in the quality or service. Products are fresh & price point affordable. Always satisfied with my justfab experience!
Hello Terri,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I always get great choices and value for my money.
Hello Michelle,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Nothing really fits to size anymore with the shoes. Most are too narrow and too skinny that my regular foot finds it to be too tight. I am not asking to be Cinderella, but I would hope that the shoe size that I fit on a regular basis would be the same shoe size I would fit when ordering with JustFab, pretty disappointed, considering I have been a customer since 2015 and i haven't had any issues until recently. Mostly since Just Fab partnered with shoe dazzle I've noticed the sizes to be off, and more narrow. I even ordered in a wide, thinking that would solve the problem. The wide foot was too wide, and the narrow foot is too narrow. Now I know what the stepsisters felt like in Cinderella.
Hello Carla,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They make it very easy to purchase, Try on and return if necessary.
Hello Bebe,
We're glad you’re enjoying our products and the return/exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!
Hello Chloe,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Ordering is such a breeze. My items always show up quickly.And it's fun to order quality items at such great prices!
Hello Mary,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It's very unusual to not like or not enjoy the items I've purchased from JustFab!
So I was on Facebook and this add pops up with advertisement for everything on sale for a $1.99 I ordered about $50 worth of stuff and has still yet to receive it
Hello Nicole,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Another satisfied experience- my sandals fit perfectly!
Hello Cynthia,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was an awesome experience navigating the website. All of my purchases have been great! This purchase was extra special because it was for my two daughters. They love their light up sneakers!
Hello Ediris,
We're glad you’re enjoying our products and the website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Problem solved. He was kind and courteous. Solved my problem quickly.
Hello Jennipher,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I ordered a women's size 6 shoe and it was a youth shoe. Needless to say it was too big. I did not send these particular sandals back, I just gifted them to my grown daughter whose foot is slightly larger than mine. They were super cute and she loved them but I didn't get what I wanted.
On the other hand I ordered some ankle boots and didn't like them after I got them si I returned them with no problems!
Hello Roberta,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I was notified by justfab that delivery occurred March 12. Unfortunately they must have been stolen from my front step.
Hello Kitty,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Although the items are wearable they are just not comfortable and are a bit lacking in substance
Hello Gina,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great quality, style and fit! Products always are delivered in a timely manner.
Hello Bridget,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samantha,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth