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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered two pairs of shoes and one pair of ankle boots during the recent sale. All three were delivered quickly and efficiently. All three were exactly as described. They all fit well, are comfortable (Hallelujah) and are a very good value for the sale prices I paid! I'm very satisfied.
As in the title. The new VIP offer is fantastic, and the website is well-designed.
Not quite what I expected, but will keep. Quality was just not there
Hello Cheryl,
We're sorry the item didn't meet your expectations. We appreciate your feedback on the quality and will share it with our team as we continue working to improve our products. We also value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I definitely will be ordering again, i was very satisfied with my shoes i order and they fitted just right definitely true to size.
When I ordered my shoes. From start to finish was easy-to-use. Love my shoes.
I wore it for the first time to walk less than 5min. Very uncomfortable so I end up carrying my shoes back to the office! Pics after 4 days.
Hello Sheil,
We're truly sorry the item you ordered didn't work out for you. We completely understand how frustrating it must have been to experience discomfort so quickly, especially after expecting a more comfortable fit. Having to carry them back after just a short walk is not the experience we want for you. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
They fit perfectly and they are quite comfortable. Justfab is just the best.
Easy to purchase and fast delivery. The product came within the time promised and the quality of the product was great!
I love JustFab! I ordered 5 pairs of shoes and a bag and I love every item. The bag was my favorite!
On pair of shoes was too big … not a 5.5 at all my daughter who wear 7.5 was able to fit in them
I bought these sandals/slippers on March 3,2025. Today is 25th of March 2025. And the shoes are already peeling.
I love all my purchases with Just Fab I have not been disappointed with any of my purchases. The customer service people are very knowledgeable and very friendly, they are willing to help the customers and that is what keeps me coming back for more shopping.
Hello Dee,
Thank you for taking the time to write to us and express your thoughts regarding the confusion on our survey. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Love them. Great quality material. Fits great. Color is great. I have gotten many shoes and slippers.
All of the shoes in fact that i bought from here are great quality and comfortable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandy,
I'm really sorry the boots didn't meet your expectations. It's so frustrating to spend money on something and feel like the quality isn't there. You deserve well-made products that feel worth the price. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia