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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered an item that, when delivered, met my expectations. The delivery was timely. When I decided to cancel my subscription, they accommodated my request while making several reasonable offers to retain me as a subscriber. I cancelled my subscription because I didn't expect to make a sufficient number of purchases to make either the monthly fee or the actions to "delay" the fee worth it to me.
Just fab clothing never fails to please. The material is of quality and the prices are very affordable. Continue to be the great company you are.
Thank you,
Kimberly
Everything is small.You have to cater to ppl with wide feet.
Great service and a great product! Highly Recommend!
I bought a pair of slides for summer and a purse. Both were on sale. I am happy with both. The purse is an appropriate size for cross body carry. The shoes are comfortable.
I recently found this site and while back when shopping for my then-girlfriend and Family. My Father and Mother and two Baby Nieces LOVED the shoes and clothes I bought them and the ones I've bought for myself as well. I pay a monthly fee for their VIP PROGRAM and it's not bad considering what they actually really do give you in return but to mention the SUPER SALES THEY HAVE CONTINUALLY. I will definitely still continue to buy from here in the near future. Thank you JUSTFAB🏆🏆🏆🏆🏆👍👍👍👍🔥🔥🔥🔥🔥💯💯💯💯💯
Quality fit and comfort all on point. Very pleased.
First time to order with the site and sometimes I feel like it's iffy as to whether the product will look like you expected or arrive without any issues. I was pleasantly surprised my product arrived promptly and looked and fit just as hoped for!
They charged an amount from my card which was VAT on advertisement and they didn't informed me about this earlier that they gonna charge me that.
Hello Sadman,
I completely understand why you're frustrated. No one likes to see unexpected charges, especially when they weren't clearly communicated upfront. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The title says it all.
In order to cancel, the site made me use their stupid chatbot. This chatbot then passed me off to what it claimed was a real person, but I suspect it was just the same chatbot. I told it I wanted to cancel. It kept trying to persuade me to keep my membership. I had to tell it 4 times to cancel my account before it finally would. It shouldn't be that hard to cancel. I'm not pleased. I won't ever be reactivating my account.
Hello Andrew,
It is with great regret that we received your feedback regarding the VIP cancelation process. I completely understand how frustrating that must have been. Canceling a membership should be a straightforward process, not one that feels like a battle with a chatbot. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Painless, Easy, Ordering!
Faster than expected Delivery time!
Attention to Detail!*
*(Both Boots Fully Laced Left over Right!)*
And as a Bonus I was only charged for what I
purchased.
No Additional Hidden Charges or Non-Authorized
Additional Add-Ons!
Gorgeous and wonderful! The quality amazing! Thank you so much!
I bought 2 dresses that were on a 2 for 1 credit deal. The dresses definitely look nice. But one of them is slightly see through, even though I love the color and the fabric. It's still not hot enough to wear them but but I'm wondering if I'll need to wear something underneath to hide my underwear.
Other than that, experience was quite pleasant
I received my order and the items that I ordered were fine... but they also sent me two pair of shoes that I did not order...not even my size! What do I do?
Received my items timely and I was pleasantly surprised at the quality of my items.
Delivery was timely and the quality was exceptional!
Items were good but I need to return a item due to being to small but have not received the return label yet.
Sharp nice and really great color really love the entire fit and shape of everything looks well with absolutely everything I wear
I ordered some shoes from Just Fab. Got them in less than 5 days. Excellent quality. Very comfortable shoe and I will be ordering more in the future. I'm very happy with the product.
Every piece i selected is great quality and fits well. Fast shipping, easy shopping online.
Great experience! Quality products! Price is always right and shipping time is quick.
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Hello Shaeda,
We're sorry that the fit of our items didn't meet your expectations. We understand how important it is to have options that accommodate different foot widths, and we appreciate you sharing this feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth