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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The material wasnt what I thought it would be nice color and good for one wear
I was mailed the wrong pair of shoes despite the fact I selected the right size. I ordered a second pair and the second pair size was correct.
Hello Larenzo,
We truly appreciate you sharing your experience with us, and we're so sorry to hear that you received the wrong pair of shoes in your order. We completely understand how frustrating that must have been especially when you took the time to ensure you selected the correct size. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Well my step daughter love both sneakers I got for her. Very looking style and very comfortable
Shoes fit perfectly. Arrived on scheduled time. Wil definitely order again.
I love my shoes and the styles and they are very comfortable
I really love the shoes and I couldn't ask for a better price. The delivery was reasonably fast. Highly recommended.
Bad experience was charged didn't understand the stipulations of deal charged card for more money later.
Hello Charlie,
We're so sorry to hear that your experience didn't match the quality of the shoes you received. We completely understand how frustrating it must have been to feel unclear about the deal's stipulations and then be unexpectedly charged more later. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Would definitely shop again, I got my items on time.
Good looking, the product has acceptable quality, the service is acceptable, and shipment was quick, the best part.
It is highly unlikely I will buy again.
SITE IS EASY TO USE BUT I FIND THE SIZING IS ALL OVER THE PLACE ON CLOTHES.
I HAD ORDERED XXL JACKETS (TOO BIG) WENT DOWN A SIZE (XL) TOO SMALL. IT'S FRUSTRATING. THE PANTS I JUST ORDERED LOOK NOTHING LIKE THE PICTURE.
Items are not true to size, they run way smaller
If you forget to "skip the month" they charge you $49.99 which turns into Reward/VIP credits. Then you buy an item for 1 credit, but NOTHING is worth the value of the $49.99 you paid. The money should just sit as a $49.99 credit, not as 1 VIP credit. Then after a certain amount of time, the credit expires if you don't use it! I finally just ordered something to use up the credits before they expire, but what I ordered ended up being VERY cheap & not worth a fraction of what I paid in "credits". In addition, you have to pay a large "fee" when you place your order. This company is the worst & I would definitely NOT recommend anyone shopping with them.
Hello Dana,
We're sorry for your frustration with sizing, pricing, and the Reward/VIP credits. We understand how disappointing it is when items don't fit as expected and when the value of credits doesn't align with your expectations. We also hear your concerns about the charge for skipped months and the added fees at checkout. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
No problem everything thing was perfect and I love them
Did not fit, looked different from the picture, was not as described. This time, you guys really dropped the ball.🤨
Hello Genevieve,
We're sorry that the item didn't fit and look as expected or match the description. We understand how disappointing it is when something doesn't arrive as anticipated, and we appreciate you sharing this experience. Your feedback is important, and we'll make sure to pass it along to help improve accuracy in sizing and product representation. We also value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I bought a pair of sandals for a wedding, the plastic was so embedded in the rhinestone that there is no way to get it off.
Hello Errin,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
The material of the loafers, the color, how comfortable they are, I recommend them 100% and the price was the best of all.
I have been ordering from JustFab for years. Sizing is always on point and the durability of the products is amazing.
I am a continued satisfied customer.
Great price, even better promotion, and finally, fantastic return/replace policy. I needed smaller-size shoes, and all I had to do was take the boxed shoes to UPS and drop them off—no packaging was needed. I received a replacement even before they received the product return.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberley,
We really appreciate you sharing your thoughts on your boots, and we're sorry to hear they didn't quite meet your expectations. We know how important it is to feel confident in both the look and quality of your purchase, and it's disappointing when something doesn't turn out the way you envisioned. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia