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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I got exactly what I ordered, and in 24hrs. Online shopping experience doesn't get better than this!
Prices are always the best shipping was fast I will definitely shop here again and again
I bought shoes for whole family as we were going for vacations we didn't have snow boots I am glad I did buy those from JUST FAB
The dress I ordered was a really cute pattern but had an odd fit. There was extra fabric on one side. I returned it.
Just Fab has great products, shipping is always on time and returns/exchanges are always easy.
I loved my recent order but I love most of the items I have purchased from you over the last many years
I ordered a belted jacket that makes me look like a sumo wrestler. Tha picture is ver deceiving. No one said it was thickly padded. I am sending it back.
No problems. Beautiful shoes for low price. Almost too good to be true, but it is true!
Needed to exchange a pair of boots. They are always very helpful.
Wonderful Fast and efficient Easy to Shop needs more wide fit shoes for women with fat feet.also the size difference between Men and Women's Boot Sizes.
Ordered my 4 boys some new shoes, 7, 5, 4, and almost 2. I haven't received my 4 year old shoes yet, but I got the other 3 pairs only two days after ordering & the quality of the shoes have me shook. The VIP thing helps single moms with hella kids find affordable shoes that will actually last on kids' busy feet & are stylish & very cute too! I order off JustFab this time every year for the past few, and I have yet to be disappointed. Thank you JustFab!
I ordered Size L for these orders; one was too small and the other was oversized. That's the reason for returning.
Hello Marcia,
We're sorry that the sizing didn't work out as expected. We understand how frustrating it is when fit varies between items, making it difficult to find the right size. We appreciate your feedback and will share it with our team as we work to improve consistency in sizing. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Excelentemente buenos y de calidad me encantaron y el envío fue muy rápido gracias y la talla fue la que pedí
Great! I like my boots. It's cute and comfortable. Nice job
Every time I order it mentions it takes 6 to 10 days to receive, but it looks like its purposely slowed down. They email you saying the package is on its way but takes 3 days to leave their warehouse, and it seems like it sits in locations longer then it should. Again making sure not to deliver before like 8 or 9 days. Plus their tracking service is horrible, it never matched and doesn't update in real time. Again this isn't a one time issue its every time I ordered. That's why I don't order often.
Hello Florence,
We're sorry for the frustration with shipping delays and tracking accuracy. We understand how disappointing it is when an order takes longer than expected, especially when tracking updates don't align with real-time movement. While shipping estimates account for processing and transit times, we recognize that delays and inconsistencies in tracking can make the experience even more frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I purchased three shoes two of them were great one of them was small for my leg exchange it to a different size took a little bit time but eventually I received the one with the right shoe size
Some step one placing the order time of shipping quality of product in the way I received the box was five star
My order was shipped in 3 separate orders ( which was expected). Order #1 had 3 items in itself and was not shipped together. I have an item missing from that order.
Hello Terra,
We're sorry for the frustration of receiving your order in multiple shipments and still having an item missing. We understand how disappointing it is to expect everything together and then find something left out. We appreciate your patience and recommend checking for any available tracking updates. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
With Justfab I can afford to update my wardrobe yearly
Lots of selection. Products are received in a timely manner. Returns/exchanges - when necessary - are easy.
Fast delivery, nice style and comfortable fit! Pricing was great. Large size available
I ordered four pairs there were two weeks ago for a trip this Friday. Friday is tomorrow and only one pair has arrived.
Shipping method way too slow, a slow donkey would be faster 🙄
Hello Deb,
We're sorry for the frustration with the shipping speed, especially with your trip coming up. We understand how disappointing it is to receive only part of your order when you were expecting everything in time. We know reliable and timely shipping is important, and we appreciate your feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Very satisfying People were very helpful loved it By from you all again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anne,
I'm sorry to hear that you are not satisfied with the items you have received from your online account. It's frustrating when you find a dress with a cute pattern, but the fit isn't right especially when it's something as odd as extra fabric on one side. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia