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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I've ordered 4 pair of boots since August, I love them all! I can't wait each month to order something else!
Great service in point with brands and boots. Very concerned with customer happiness and have great suggestions to new wear.
Hello Eloise,
Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Satisfaction always been there.
Happy and Comfortable experience.
Hello Laslayla,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
I love shopping at justfab! There is a lot to choose from and the prices are great!
Hello Michelle,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I don't appreciate not being able to use my store credit on sale items promotional deals I don't understand why that as separate
Hello David,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.
Best,
Nelle
It came up in my pop-ups to buy a pair of shoes I bought the shoes they were nice they shipped very fast but now they charge me $40 a month every month for that one pair of shoes as advertised I did not know this was going to see a reoccurring charge it's a scam
Hello Priscilla,
Thank you for sharing your feedback! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have bought a few pairs of shoes from JustFab and I love them. However, when I need to skip a month on my VIP membership for any reason it is very hard to find that button to click to select skipping that month.
Hello Paula,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
This purchase was something I requested because it was out of stock. It was bought automatically and sent to me and was quick and perfect!
Hello Emily,
Glad to hear that your order was delivered quickly! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle
I was leery about the transaction & worried it may be a scam. It was not a scam & my product came very quickly. I am very satisfied with your company.
Hello April,
We're so pleased to know that you're delighted with shopping with us! We’d love to continue providing excellent service to our valued members like you.
Best,
Nelle
The pairs of shoes that I purchased were super uncomfortable. Never again.
Hello Brenda,
Thank you for writing a review! We are sorry to hear if you are uncomfortable with your shoes. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Las zancadas bonitas, pero después me cobraron $40 de una supuesta membresía que yo no quise y no usaré nunca, me parece que es una GRAN ESTAFA
Hola Catherine,
Todos los comentarios son importantes para nosotros, por lo que agradecemos el tiempo que se tomó para contarnos su experiencia con respecto a nuestra Membresía VIP. Nuestro servicial Equipo de Servicios para Miembros estará encantado de ayudarlo con cualquier problema que tenga. Alguien se comunicará con usted por correo electrónico dentro de las 48 horas.
Mejor,
Ivy
Cancel membership for me please. That's all I want done is cancel and still has not been done so.
Hello Britanny,
Thank you for writing a review! We are sad to know that you're canceling your account. We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Over all the shoes are super cute, Just ordered a plaid coat love it! Still waiting on my puffer coat and booties. The only thing is delivery, last ordered came in 4 days. This shipment hasn't arrived yet and it's been over 10 days.
Hello Dawn,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our shipping. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fast shipment and love Love Love my shoes will order more soon
Hello Tracie,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
Both pairs of boots are beautiful & they fit good. But my only regret is I can't show them off yet due to corona pandemic
Hello Cynthia,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Enjoy your purchase.
Best,
Nelle
I ordered sandals for my daughter. They never arrived AFTER I got information saying they had been delivered. Then it was they were ready for pick up. I got the run around. When I finally made contact with customer service for a FULL CREDIT, none of that restock mess or other fee it was another story. I spoke with customer service, Lan from the Philippines with a thick accent. I couldn't understand her but she was very friendly. The sandals were then shipped that same day and I had them within 4 days. The sandals arrived at the end of summer, nearly 3 months later. I will not order from them again.
Hello April,
Thank you for writing a review regarding your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Unlike most site where you have a month to review before being charged, this site has specific dates that of you do not cancel before, you will get charged. I called before a month with them but because it wasn't within the first of the month window I got charged. It was within two weeks of my purchase. When I called to cancel, I was told I could not get a refund but I could cancel my account. Once I did, then I could not spend the $39 I was charged for that month. What a joke. I will not be coming back.
Hello Danette,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered a pair of chunky heels from this website and and I only was able to wear them once. The buckle in the strap broke off. Just remember, you get what you paid for.
Hello Alyssa,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Its true to size and very cute and snug also very fashionable
Hello Diamond,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
As always sent with no delay and received in good condition.
Hello Corinna,
Thanks for writing a review! We are glad to hear that you are satisfied with our shipping time frames! Enjoy your purchase!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stacey,
Wow! Glad to know that you love all of the products you; 've ordered! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle