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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Underwhelmed with shoe quality & comfort. Customer service is always disappointing and hard to get ahold of
Hello Megan,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The clothes are cute, don't get me wrong, sizes in certain things ran a little small. Figured returning things would be easy, wrong. Took me several tries to select stuff I was returning, there was a glitch in the site? Also something I had sent back ages ago, I still haven't received credit for.
Hello Abby,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love the shoes and the fast delivery services! Always a wide selection and excellent quality!
Hello Pearl,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Boots fit perfectly, and who doesn't need a black turtleneck!
Hello Catherine,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I got 4 items for 10 bucks with points I saved up quickly!
It took me two buys to save up points for other items I wanted. I love JustFab because the membership is able to be skipped when you don't buy something and you get perks just for signing up.
Hello Maria,
Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
Hate the experience- they cancel my account and never sent my money for the purchase. They scam me! I hate Justfab
I love the prices for all the different styles of boots, shoes, and sandals you could ask for. Being a member gives me first choice at the styles and sales plus I rarely have to deal with out of stock issues.
Hello Angela,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Hello Debbie,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
Hello Vee,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Literally my shoes came out of the box, and the box was highly damaged and water logged. I will not be ordering from justfab again.
Hello Alyssa,
Thank you for writing a review! We are sorry to hear if you are unhappy with your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ABSOLUTELY LOVE every single purchase I have EVER made on this site! And if i could've gotten a better deal ANYWHERE else, i have NO IDEA where that could be! I would, and HAVE recommended this site to, well, everybody I know. And I recommend if u haven't checked it out, then u should asap. I truly believe that they have something for EVERYBODY. If it's not for you, we'll, at least u gave it a shot!
I was warned by my mum that justfab was a terrible site after I placed my order and I just wish she said something sooner. My god, this site has been a nightmare. I have contacted them on five different platforms for a refund once I found out that this company robs people, all of them they have simply ignored me and refused to give my money back to me. Please don't order here, this site is designed to scam people and that's it. It really should be shut down.
Hello Amber,
Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I purchased two pairs of shoes and unfortunately the shoes did not work nor fit. So I followed all instructions of returning the shoes and received an email stating my refund will arrive within 5-8 business days. I looked on my bank statement and only received a partial refund. Called customer service and they stated I will only receive a refund of the shoes, not the taxes or shipping and handling I paid for. Never will I shop with this company again, what a rip off!
Hello Elizabeth,
We sincerely appreciate the feedback you shared. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
JustFab hides the real price of its shoes. I placed the order under a certain price, and it wasn't until I checked my credit card statement that I realized that I was actually charged the price after conversation, increasing my order from $277 to $377. At NO TIME does JustFab show this information.
Hello Melanie,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
So, by no one's fault but mine, every once in awhile I forget to cancel. I'm picky, and things all look like different versions of the old stuff, so I'm not finding anything I really want to use my newfound 'credit' on. Yes, it's my own fault for ignoring or forgetting or whatever the case may be at the time, but over the years I've built up about 6 credits. Many times when I purchase something, JustFab finds a way NOT to use my credit (either the price is different, I'd end up using a FULL credit on something far less expensive, etc.)... so here I am stuck with the credits. If I cancel, there is no refund. Nice, JF says that I can cancel and STILL use my credits afterward, as a non-member! NOT so nice? As a non-member, everything will be far more expensive.
I only *love* a handful of the pairs of boots I've gotten so far, so I bought extra pairs, just to use up some credits.
Hoping on finding ONE pair that I love so I can use all 6 of my credits on them and get out outta here!
Hello Kelli,
Thank you for sharing your feedback regarding how the member credit works. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I have purchased two boots on the 28th September, however on the site it says it has been shipped but still not received it.
Slowly thinking this is scam.
Hello Nargese,
Thank you for writing a review regarding your purchase. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I was not happy with my first order. I realize that it's difficult to "style" for someone whom you have never met before. I have been having a very hard time finding jeans that actually fit with my style that suits me. I'm not the typical girly girl, so at this time it's just not for me.
Hello Brooke,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
RUN AWAY!
My wife says she never signed up with these crooks but $600 later we have nothing to show for her sledged membership. Even if she wanted to use it she can't get anything because she can't log in without a password. Despite repeated requests to reset and a couple of hours holding for support they won't reset her password. INSANE
Hello Robert,
We sincerely appreciate the feedback you shared. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I love these shoes and how versatile they are. They match all of my dresses and outfits. Thank you just fab!
Hello Christa,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pamela,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle