On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was not able to find much that I liked on JustFab. The quality of what I did buy was so/so, and often you were out of things that looked interesting. In spite of the prices being cheap, I found it was not a fun shopping experience at all.
Their stuff is hit or miss when and to quality as it is even though the price point might be low. Their return and exchange policy sucks especially when they're an online business and you can only shop online they should have a better return and exchange policy not like we can go and try the stupid shoes or jeans on! Do you know how hard it is to find a pair of jeans especially online are you insane not to let us return them are you insane I hope you go out of business I was keeping all items only wanted to return 2 and get a store credit since I was a VIP for a few years now. I cancelled VIP, lost a buyer over 30 bucks. Great Team not:-(
Hello Deanne,
Thank you for bringing this to our attention! We are sorry to hear if you're unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have found some nice items on this site. I just used my JF Brand Gift Card and got my boots and a pair of gloves for FREE! Can't beat that with a shoe! LOL
Hello Angelia,
Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, affordable items for our valued members like you!
Best,
Nelle
Bad styles. Cheaply manufactured clothes. Inconsistent sizing. Terrible program to use credits at only $39 items and not just applied to balance. Took me a YEAR to find things I liked enough to buy and use my credits correctly.
Hello Eulalia,
Thank you for writing a review! We are sorry to hear if you're unhappy with your overall shopping experience with us. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered this adorable tiger skirt which I loved, BUT I wore it once and it immediately ripped with normal movements. I loved the skirt so I'm so disappointed that it ripped :(
Hello Lizzy,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I like the different types of shoes and choices. Colors & size vary... sometimes it does not have them.
I do like the reminder to order or cancel. However, i do forget so i wish there was a way i could reply to the reminder email if i want to order or not.
Hello Denise,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I've ordered from JustFab a couple of times now, and I absolutely love their products. I have the most fabulous pairs of shoes-- so cute, great quality.
Hello Julia,
We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.
Best,
Nelle
The subscription would be nice if the shoes were worth anything. I only came here for the shoes. The pairs I did receive either didn't fit at all, or did not fit well. Too tight and stiff. None were even half what I expected for $40 a month.
Hello Brooke,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
It is what it is I'm going with the flow it'll be a long time before I order anything from
Hello Amelia,
Thank you for taking the time to write your review! If you need help with your Shoedazzle account, feel free to contact our Member Services team at 1-888-508-1888. You can also shoot me an email if you have any questions or clarifications. Have a good day!
Best,
Nelle
The shipping took forever until one day I get a message that my order was lost they were going to send it again but was ok to keep both orders. One the insinuated I steal the first order when I neve it received it. I received the second order and the shoes look really cheap they still on the boxes because I dont like them they are very bad qualitty.
Hello Claudia,
Thank you for writing a review regarding the quality of our products and our shipping time frames. We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Just fab is a scam. After you sign up it's like a membership and charge you monthly. They took money out of my account and didn't want to return it. Then they gave me credit so it wouldn't go to waste, but I find I out I have spend a big amount to make points in order to use my credit. It was such a waste. Top it off my sandals are coming apart. Just fab is a rip offf! No one go on there and shop! I would give this a negative stars but that's not an option.
Hello Alexandra,
Thank you for bringing this to our attention! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I've bought shirred from Just Fab for years. I left just fab and just recently returned. I've made 4 purchases this year. Everyone of my purchases the shoes didn't fit. I've returned them, exchanged them and still very dissatisfied. Actually im closing my account today. But i have credit on my account. So i guess I'm have to bought another pair of shoes that i won't be satisfied with.
Hello Debbie,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love the shoes and the customer service is great. The deals and sales just awesome.
Hello Cindy,
Thanks for writing a review! JustFab promises to provide high-quality products for you as well as an outstanding member service experience. We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
The site makes you click skip this month twice, which caused my to get charged twice. With the credit I was charged I bought two pairs of shoes, after waiting three months I still have not received them. Customer service refuses to help me.
Hello Emily,
Thank you for sharing your feedback regarding the order you made. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The style of the shoe is so cute and the fit is good. The gold heel is not functional though and causes issues when walking. It is not sturdy enough.
Hello Chrissy,
Thank you for sharing your feedback regarding your purchase. Glad to know you like the styles and the fit of your shoes. We value your feedback so, our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
Shoes are very poorly made size is never true, shoes are extremely overpriced only reason I made more than one purchase was because I they took my money and refused to give it back outside of credits.
Hello Christine,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
My last transaction I have yet to receive. Honestly don't understand why it takes to long. I've already tried cancelling because I've received shipment so late. Every other company I've ordered from during the pandemic has been on time as schedule. Just fab I would not recommend to anyone.
Hello Kandice,
Thank you for writing a review regarding the status of your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I love my shoes and boots. They came fast. I need them for a wedding I was in.
Hello Alice,
We're so pleased to know that you're completely satisfied with shopping with us! We’d love to continue providing great service to our valued members like you.
Best,
Nelle
I was shown one price but was charged a total different price. My receipt show one price but bank statement show another.
Hello Isaiah,
Thanks for writing a review regarding our pricing! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Fabulous apparel and amazing shoes with affordable pricing.
Hello Christina,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle