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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Just tried to get in touch with the JustFab customer service to replace a pair of black loafers I purchased roughly 1 month ago. Mind you I wore them twice and they are falling apart! She said she would send me another pair. I thought great! Then she started talking about a return label. Not for nothing but i don't see a point in purchasing a package to $#*! them back when they should just be replacing them for free! I have used them often and I've never had any issues until now. I will never purchase shoes from them ever again. Hope this helps. Pictures included:
Hello Sarah,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
This place is a rip of charge my credit card lots of times vip member that I never noticed sighting up for and if I kept it I would get my 105 back to spend on there shop which I never wanted in the first place so don't get vip. They take 35quid out your card every month dam cheek scam I should learn from this mistake don't buy online total rip of place
Hello Jackie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.
Best Regards,
Nelle
Shipping is the worstttt! I've canceled my Fabletics, Shoedazzle, and now Justfab due to them shipping with pitney bowes! It takes 3 weeks for my items to arrive!
Hello Amanda,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I was more satisfied when I could find items for the monthly subscription fee. Lately it always ends up being more and I feel like I'm being charged for extra.
Hello Courtney,
Thank you for writing a review! We will surely forward your feedback to the appropriate teams! If you need help with your JustFab account, feel free to contact our Member Services team at 1-866-337-0906. Have a good day!
Best,
Nelle
I love all of their clothes, booties and shoes! I have several shoes and boots and I can't wait to see what they come out with next
Hello Amanda,
Wow! Thanks for loving our great products! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
I loved my membership with JustFab. Friends had told me about JustFab, but I didn't believe it. Unit I tried it for myself. The choices of and styles are awesome. JustFab has fantastic prices. I really hate that I had to cancel it. I hope to be able to join JustFab again.
Hello Emma,
Thanks for your wonderful feedback! We are happy to hear that you're satisfied with our VIP Membership program! We hope you have a fabulous experience with us in the future! Have a great day!
Best,
Nelle
They fit perfectly! And so so cute! They came quicker than i thought too.
Hello Belinda,
Awesome feedback! We love to hear that your order fits well and it arrived on time! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
Great product. Lots of compliments. Great product. Lots of compliments. Great product. Lots of compliments
Every pair of shoes that I bought from you guys I love them they fit great and they look damn good on my feet!
Hello Teresa,
Great! We love to hear that your shoes fit well! This motivates us to do more and we promise to keep our standard in quality and fit just for you!
Best,
Nelle
Shoes were very uncomfortable. I was very disappointed in the quality
Masks were stylish, soft and fit great! I loved the colors and material. They were made very well!
Great experience! The representative was warm, caring and was able to fix my issue!
Hello Emma,
Thanks for sharing your great shopping experience with us. It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
Hello Alma,
Wow! Thanks for the positive feedback! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
Nothing fit and I don't know how to send them back for a larger size.
Hello Amanda,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I appreciate the wide calf boots and the width is normally good. I just have to be cautious bc some boots are to narrow.
The sandals I ordered are pretty comfortable and stylish.
Thanks!
Hello Alissa,
Awesome! We love to hear your wonderful feedback! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
The return policy is wonderful, return in original package and in time you'll receive the replacement. In my case, I had to get a size smaller. I love the match with my dress.
Hello Jenice,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle
I ordered a pair of shoes and put in for an exchange to get a smaller size. I promptly sent the shoes back. I tracked the shoes that I sent back to see when they would be shipping my replacement. When the tracking kept saying that they were waiting arrival to the warehouse, I called customer service to see what the issue was and to make sure my replacement shoes would be held in case they sold out. He assured me they would. I called back another time of two when the delivery continued to be delayed with no other indication. I logged onto my account again to check the status and found that the order had been cancelled without any notice to me. The shoes had sold out and clearly my size had not been saved. Beyond this, my vip credit had been returned but the nine dollars that i spent in fees, shipping, and tax had not been returned. I chatted with another associate and asked for a refund from my vip credit as well as the shipping and fees. He said that neither could be refunded. I told him that I would accept holding onto the vip credit to use later but that I received no item so I would like a refund on the shipping and fees. After spending a lot of time on the chat, he finally was able to refund the fees. Overall the process was awful and sneaky and after using my last credit, I plan to close my account.
Hello Casey,
Thank you so much for sharing your overall experience with our returns and exchanges. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
It's been a couple months since I ordered the shoes and they haven't come in yet
Easy shopping good product. Beats going to a shopping center.
Hello Debbie,
Thanks for sharing your easy shopping experience with us! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracie,
Thank you for taking the time to write an awesome review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad