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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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No me gusto me mandaron algo que no pedi y el size super grande y la caja Toda apachurrada Ojala y no le esten Manda do a Toda la gente asi las cajas si no van a perder muncha Clientela
Hola Anahi,
Agradecemos que nos avise y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico dentro de las 48 horas.
Mejor,
Ivy
I am in love with this site. So many different items in my size. Everything is true to size. Fashionable and great prices along with great quality.
Hello Latoya,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I love the shoes, but it took way too long for them to be delivered.
Hello Darlene,
Thanks for writing a review! We are sorry to hear if you're not pleased with our shipping. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love my new shoes, comfortable and stylish! I get compliments every time I wear them and everyone asks where I got them!
Hello Laney,
We're glad to hear you're getting compliments because of your outfit. We always want to create unique designs for our valued members like you!
Best,
Nelle
JustFab is not a bad idea. But the way they do their membership sucks. $45 charge if you "forget" to press the skip a month button. You should have the option just to keep in on skip the months until you decide you want to buy something for them. You apparently get credit back for the $45 but it's incredibly confusing on how to use it. In which case mine went to waste when I finally was able to get my membership cancelled. They should just put 45 points to your account each much that can easily be applied to check out if that's how they're gonna keep doing it. Also they should work on getting their shoe quality better.
Hello Erica,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Just Fab is terrific for shopping around. I always seem to find what I want and more! This time I was able to get thick heel ankle boots for my girl friends wedding, sandals for our dance party afterwards and even a pair lace up flats for my time a the pool. All three for a price I would normally pay retail for one pair here in town too. Thank you for such great prices for such great styles.
The shoes are cute but they look super cheap! Not what you would expect for a $40 pair of shoes. I mean I get it that they're not Jordan's But they're also not Walmart shoes and that's what they look like something I would a pay $12 at Walmart for.
Hello Catie,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The sandals are super fabulous and she loves them.
Hello Orlando,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Very Good. I love the price of the shoes and the wear of the shoes.
Hello Alma,
We're happy to know that you love shopping with us! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Customer service is very nice and helpful.
Clothes are very good quality and good fit.
Would like to see prices go down a bit.
Hello Michele,
Thanks for the wonderful feedback! We are happy to hear that you are satisfied with our products and services! We definitely promise awesome deals and you can surely expect more, soon!
Best,
Nelle
Love the ease of ordering and all the amazing styles!
Hello Amber,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Nelle
I ordered 2 pairs of shoes and received the wrong 2 pairs of shoes in the wrong size, style, color, everything - they carelessly sent me someone else's order. The initial shipping number that they gave me was faulty, and after months of trying to contact them to get a refund I still have the wrong shoes and no refund.
Hello Emily,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I will never order from you all ever. Products Reebok, just poor service, I never received whstvai ordered. They just sent what they wanted me to have
Hello Chasity,
Thank you for writing a review! We are sorry to hear if you did not get your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I have been with JustFab for awhile and I love to tell people about them. They love to see the different styles. However, lately all of the shoes most of them I have to send back I wear a size 5 to 5.5 and all of the 5.5 are running big. I can get away with it in the tall boots. It is very disappointing and I am canceling my membership. I started to order a few shirts and I felt the same with them as well.
Hello Heather,
Thank you for writing a review! Glad to know that you liked our styles! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I got a promo code from a friend; I wouldn't have tried JF without it. The items in my package were pretty alright, for the most part. There were a few a really liked and some I knew I would never use. I suppose that's how it goes with these subscription boxes. My problem with JF is that it is more expensive than others and doesn't offer more personalization.
Hello Ali,
Thanks for writing a review! We are sorry to hear if you're not pleased with our prices. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Not all shoes are the correct size. I want to leave the "club"but I need to call, I can't do it just by click unsubscribe.
Hello Damarillis,
Thank you for writing a review regarding the product that you received. We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
Had to do something that i thought they couldn"t help me with... but i was wrong... they were so helpful and went above and beyond to help me thank you so much!
Hello Karen,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. Hope you have a fabulous day!
Best,
Nelle
JustFab has probably made it too easy to shop I enjoy looking at new trends, along with pics of customers' outfits and the reviews make oit easy to select shoes I find stylish. Plus most of the styles are tailored according to my preferences. While I don't buy something every month I enjoy the perusing through their website.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alisha,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle