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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Honest description and the best material rapid response and shipping
They run small. I normally wear 8 but ordered then 9 because of the reviews.
I'm glad I did. Other than that nice shoes. I liked them.
The order was what I wanted and came in the mail pretty quick
Shoes are cheaply made. They look good, but they don't feel good.
Very comfy and warm I love the look and how soft it feels and look
Very satisfied size and style were exactly what I wanted
JustFab has a great selection and provided quick deliveries.
Always appreciate the efficient and excellent service. The products are of great quality.
Packaging protects products from breakage.
Extremely comfort shoes.
Honestly, I'm not sure if the pair of Bruno Marc that I got are original or fake, but the comfort on my feet during work, is priceless. The look and style are great
Very nice fit of this boot, the sole of the boot gives a slight hint of cheapness,
Love your service so far everything came before the date given and came exactly correct as described
I was asking for a refund because my item didn't get back to me but they can't refund the shipping cost and the tax even if I never got the item. Rip off.
Hello Kristina,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Muy buena experiencia, y los zapatos de muy buena calidad, y llegan igual que lo que vimos en los catálogos. La entrega a tiempo y en muy buen estado.
Didn't get the shoes that I ordered. I will never order from here again
Hello Aniece,
We're sorry to hear that you didn't receive the shoes you ordered. We understand how disappointing this can be, and we regret that your experience was not as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Sizing exact. Colors bright. Takes a lot to break the stiffness.
Easy to use website. The price was amazing. My sister received her pkg in reasonable amount of time. She loved the boots and said they were really good quality.
Boot was unable to zip up and my calf's aren't even fat. I was so disappointed because I couldn't not wear it with the dress I wanted to wear it with
Hello Mandy,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Quick shipping but just a bit tight fitting but will easily stretched to fit looser. Had to order another pair but don't like the subscription cost it should cover the next order.
This was fault not anyone else's. I ordered a wide calf when I should have ordered a regular size calf.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
We're sorry to hear that the shoes didn't meet your expectations in terms of comfort and quality. We understand how important it is for products to both look and feel good. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth