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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I received one but, which were very good quality and comfortable, and did not receive the other boot, which was a gift. I called customer service and the rep initiated a rush order for the other boot for me
Unfortunately, I made about 10+ purchases on Black Friday and the quality on all items purchased felt cheap and poorly made. I have bought from JustFab in the past and I loved my previous purchases but I'm very disappointed as to how the quality had dropped. Ended up returning all purchases.
My first package arrived quickly. However, my boots looked as if they had been worn. They also contained scratches. I am waiting for a package/my second package which has not been delivered yet. I have received several exception notices and at this point, I am over it. Thinking about canceling my Just Fab.
Hello Rose,
We're sorry for the condition in which your boots arrived and for the delays with your second package. We understand how frustrating this can be, especially when expectations are not met. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
She helped me well and answer all my questions. And also reply fast and it was really easy to talk to. She confirmed my package was getting in time.
Easy shopping with great affordable prices it was easy to check out and fine pieces i needed in my wardrobe!
Easy process and great deals! I love the selection.
Perfect size cute comfy and delivered quick true to size
Your ad is misleading. Just because you want people to buy a shoe set for $10 doesn't necessarily mean they should be auto enrolled for $50 a month. Not cool
Hello Cinde,
We're sorry for the confusion caused by the ad. We understand how frustrating it can be when enrollment details aren't clear upfront. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Order arrived in a decent amount of time, boots are great.
Delivered on time. Hopefully warranties won't be needed, but are available. Decent prices for refurbished items.
Not happy with selection that some products can't be shipped internationally. Never experienced this before in all years I have been a part of just fab.
Hello Claudia,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Hello Lisa,
We're sorry the shoes weren't comfortable and caused discomfort. We understand how important it is for footwear to provide the right support, especially in the heel area. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Charged me for a membership I didn't sign up for. Did not see anything about that
Hello Vanessa,
We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Finding what I needed was nice. Ordering my selections was easy to. However, I ordered 2 pairs of slacks, both the same size. One fit very nicely but the other was, at least, 2 sizes to big. Hat to be miss sized. Since they were final sale items I didn't return them.
Purchasing was a breeze and the shorts I bought fit perfectly. They arrived ahead of schedule.
All the clothes, shoes, and accessories are way overpriced. Everything is made of trashy quality these days. Also l, they made your credits worth less.
Hello Erica,
We're sorry to hear that you feel the quality and pricing of our products haven't met your expectations. We understand how important it is for items to offer both value and quality. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My package had a hole in it and the items had been removed.
Hello Janice,
I'm truly sorry to hear about your negative experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Very happy with my boots they don't even make a sound when I walk with them.
Placed order on November 27th, it's now December 9th. The rate of this shipping speed is comically horrid 🥴
Hello Helen,
We're sorry for the delay in receiving your order. We understand how frustrating it can be to wait longer than expected for your items. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I always find something to put into my cart. This shopping trip was for my Grandson, a few items for Christmas. The deals are a nice touch.
Fast delivery easy to use and great quality and very good pricing
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Soumaya,
I'm truly sorry to hear about your negative experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad