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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love justfab! GREAT quality, free returns. I've been a customer for prob 10 or 15 years and absolutely love them. Just wish the shipping was faster but I'm soiled by Amazon.
I buy and return, buy and return, trying to find something that isn't junky or over the top trendy. Finally bought 2 tee shirts that used up a credit I had. I'm getting off it, which I suspect will be difficult.
Hello Margaret,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love that JustFab has so many styles and most of them are cute! My issue is the variation of fit in the same size. I wear a size 7 in all brands, but it has been a guessing game with JustFab. 1/2 of the shoes I've ordered are too big and the other 1/2 are too small. Due to sizing discrepancy I plan to cancel my subscription.
Hello Erin,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the sizing of our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was very happy to get my order within a week which was faster than I thought, and the shoes were just as they looked online and comfortable.
Hello La Verne,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Love the sales! Good quality and beautiful shoes and clothes!
Hello Ana,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Will buy again service, different reading where good quality
Hello Tonya,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Website is a scam, when you buy something it automatically puts you into a monthly paying subscription of $39.99 a month. And they don't refund you, it turns to only store credit. There is no number to call to talk to a person, it's all robots.
Hello Hanna,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered 2 pair of sandals and still waiting to receive them. I sent a message to the customer service and still waiting to obtain a response to know when I will receive my order. Can you please look into it? My order wa a gift for my friend Blanca Rivera bridal shower and she did not receive it.
Hello Radaisa,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Zibiah,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
The shoes are cheap, uncomfortable and don't breathe. For $10 more, go buy some real shoes that aren't so hard that they leave blisters on your heels or designed so poorly that a slip on shoe doesn't feel like it's completely on your feet.
Hello Regina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
He was very attentive. He listened to my problem and kept working at it until he got it resolved. He used every resource to resolve my issue. That's what great customer service is all about and it's very rare these days
Hello Debbie,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Great products, I am pleased‼ My new outfits will be so cute.
Hello Rachael,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product.
Best Regards,
Clark
I like Just Fab because I can find clothing, shoes and accessories that are trending but not identical to something in the stores.
Hello Monica,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
The agent was patient, courteous and professional.
Hello Kenitris,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
Depuis quelques mois, je suis déçue des mes achats chez JustFab. Je reçoit régulièrement la mauvaise grandeur. Également, je suis tannée de devoir penser à sauter le mois (skip this month) à chaque 1er du mois. Je déteste cet engagement. J'aimerais bien faire supprimer mon compte.
Bonjour Nicole,
Nous apprécions que vous ayez porté cela à notre attention et nous nous excusons sincèrement pour tout inconvénient que vous avez eu avec votre commande. Nous vous apprécions en tant que membre et voulons faire les choses correctement ! Un représentant de notre équipe des services aux membres vous enverra un e-mail immédiatement.
Meilleur,
Ivy
I realized I used the wrong shipping address within the first 5 minutes and could not locate a customer service phone number. Sent a note with new address link under TROUBLE WITH MY ORDER and the package still went to wrong address. I will not see item for a month. NO IMMEDIATE CUSTOMER SUPPORT
Hello Jerita,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Experience was good but the product didn't fit even though it was the correct size. It appears as though the sizes are small cut.
Hello Arlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Faith,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have a foot problem so finding shoes for my feet can be difficult. I've return the same two pair shoes twice trying to get the right size. It was easy and a quick turn around each time.
Hello India,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping and return policy.
Best Regards,
Clark
I enjoy shopping online and JustFab is my favorite place to shop for shoes. A girl can never have too many fabulous shoes!
Hello Mari,
Thank you so much for your feedback and for sharing this with others that you like our product! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Arielle,
Thank you for taking the time to provide feedback. Your feedback on our shipping is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark