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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have yet to purchase anything that a) didn't fit, b) wasn't cute, c) wasn't comfortable, and d) wasn't described exactly right
Satisfied with the experience. I would do it again.
Hello Sandra,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our services.
Best Regards,
Clark
Purchased in time to have for trip. Well I'm in New York they're in Illinois didn't arrive fast enough.
Hello Diane,
We have a reputation for keeping our members happy, especially with shipping delivery, and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Ivy
Ive been using Justfab for almost a decade now, i used to reliably know what shoe size i should purchase and i used to be able to wear the shoes without socks. Not true now. Last time i brought all sizes 6's like i always have. They were all tooo small. This time I bought 7's, some too big, some fit fine and some were a bit small. The ankle strap on my slippers broke the 3rd time i put them on and they ankle strap on two other pairs just hangs there instead of wrapping around the back of the ankle or being elasticated at all.
Hello Bethany,
Thank you for taking the time to leave us feedback regarding the items you have purchased. We always strive to improve our services and feedback like this from members is very much appreciated. We will reach out to you right away via email.
Best,
Ivy
Easy and fast! My purchases came nicely packaged, clean and on schedule
Hello Elizabeth,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have always been happy with the choices that are offered and the ones I choose.
Hello Lisa,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
There is no notification that reminds u to either skip a month or credit and I hate it. The shoe doesnt fit. So frustrating
Hello Shara,
All feedback is important to us, so we appreciate the time you took to tell us about your overall experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away.
Best,
Ivy
Los artÃculos son de calidad y la atención cada vez que llamo con alguna duda es de cordialidad y educado dispuesto a ayudarte. Gracias Just Fab
Hola bexis,
¡Muchas gracias por tus comentarios! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! Nuestra misión es usted, y estamos muy contentos de saber que está satisfecho con la ayuda que le brindó nuestro Equipo de Servicios para Miembros. ¡Siempre queremos asegurarnos de que lo traten como un miembro valioso y que su satisfacción lo sea todo para nosotros!
Mejor,
Zeth
Loved my shoes and accessories. I got so many compliments on those earrings.
Hello Sharon,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
Love them!. They fit perfectly. I have big feet and i usually don't find it easy to find pretty shoes that fit. Just fab shoes are very pretty and have sizes that fits my feet.
Hello Abiola,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The pictures were better looking than rhe shoes and the fit is off
The white sneakers are OK, but the blue print shoes were not what I expected.
Hello Beverly,
Thank you for taking the time to comment. Your feedback on our product and sizing is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I love the items I purchased. Quality is good for the price. My order came in less than 2 weeks. I found the sizes fit slightly big; but not to the point I can't wear them. I had to make a phone call to customer service with a few questions about using my points. I was able to get a representative on the phone right away and they were excellent. Overall great experience.
Hello Marley,
Thank you so much for loving our products and services! We promise to continue manufacturing more beautiful products with good quality just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Great items to buy at a great price! I'm always happy with my purchases
Hello Monique,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My order was delivered very quickly. It came within about a week. Items were as expected.
Hello Karen,
We are glad you are enjoying our products and delivery! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the styles
But the shoe sizing is not according.
I even did a size bigger than i normally take. And none of the shoes fit
Ive been waiting on my refund. And have yet to receive one
Despite how many time i contacted customer service.
Hello Andrea,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
My items were returned more then a week ago and still have not received my money back
Hello Pam,
Thank you for taking the time to provide feedback. Your feedback on our return is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
Never received my order. Had to inquire about it only to find out it was lost in transit.
Hello Khrystille,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I ordered a cute pair of heeled sandals. They sent me a pair of purple high heels.
Hello Jessica,
It is with great regret that we received your feedback regarding your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered 3 pairs of shoes. It took me forever to figure out how to even put one of them on. They don't fit that well either. As far as looks they are super cute so I guess my comment is that they are kind of Ill fitting shoes. Except the slip on pair. I love those.
Hello Nicole,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I ordered 4 beautiful pairs of shoes and sandals. It took less than 3-4 days for delivery, which I was extremely pleased with. And what satisfied me most was being able to find shoes in my size (12) that fits comfortably and with style.
Hello Kimberly,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Millie,
Thank you for taking the time to comment. Your feedback on the quality and sizing of our products is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark