On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love JustFab. I have been a customer for a very long time. I can skip a month but even if I skip I usually find something I love.
This bundle is adorable. The shoes were a bit high for me so I just exchanged them.
I will always be a JustFab fan!
My shipments were 5 days delayed bc shipping company "couldn't find" my location. When they've delivered before and each time before have left it in the wrong place and called it delivered and I couldn't find it, only to find out it was being left in the lobby of a building when the address specifically has a suite #. Laser ship is the worst
Hello Tamika,
Thank you for taking the time to share your ideas. We appreciate your feedback regarding our shipping. Our Member Services Team will respond as soon as possible.
Best,
Clark
Hello Shazia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every month I have to pick pair of shoes but there isn't enough good choices so I buy for my girls however they have to have matching shoes because of same issue.
Hello Kim,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our selections. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Love my blue sweater vest wore it just like the model in the pic got lots of compliments too,,
And my Billie sock olive green sneaker wonderful shoe very comfortable git lots compliments on them as well
Hello Ellen,
Thank you for your review. Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Hello, Edith. Shorts are great everyday wear, especially when summer is just around the corner, we are glad your order arrived on time! Our company values each member every and will do everything to keep them happy and satisfied.
Best, Adriana
I like my backpack (s) except 1 to small other was to large. You need a medium one. But I like them
Hi, Anniece. Thank you for your feedback regarding the size of the bags, we love to keep our members happy and are looking forward to one day having the right size bag for your everyday needs. We’ll be sending you a private message right now
It's difficult to maneuver through the site, especially when going to place an order, the wheel just spins and spins, making it impossible to place the order. Often taking a day or two to have my orders processed. Ugh.
Hello Monique,
Thank you for taking the time to express your thoughts. We appreciate your comments about our website. Our Member Services Team will get back to you right away.
Best,
Clark
Either too small or too big. The shoes i like you never have my size. I ended up keeping shoes that dont fit
Hello Ana,
Thank you for taking the time to provide feedback. Your feedback on our selections and sizing is essential to us and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
There is no one to help me out when I'm checking out I have to check in for the subscription again that I unsubcribed earlier and I wasn't happy with that subscription because I didn't know about it. Now I'm given a credits to purchase bit it still asks me to check the subscription again.
Hello Sawaira,
Thank you for taking the time to tell us about your experience and for reviewing the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always a good experience. Shoes mostly run a little big. But they are great about exchanges
Hello, Mary. Thank you, for taking the time to write a review. We are happy to hear that you have had a great experience shopping with us!
Best regards, Adriana
My experience is a very good one. Everyone is kind and friendly. Listen to reason for my call and the outcome is good
Hello, Graceann. We received your review with great joy! Our customer representatives are available 24/7 to take care of all your needs! We definitely strive on having the best promotions and prices for awesome members just like you!
Best regards, Adriana.
Very disappointed. Asking for review when I still didn't receive order yet.
Hello Palak,
It is with great regret that we received your feedback regarding the status of your order. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I am still waiting for items which is in pending status. I tried to contact JF customer service department both the rep and the manager was very rude. The rep tried to out talk me and provide me with answers before I could even get me question out. When I asked for a Manager he was refusing, until I asked him 3 times are you refusing to transfer me a Manager. The Manager (which I'm not even sure was one) was rude and could not provide me with a reliable answer. This is not the JF I once remember being a member of for over 9 years. Worst experience, service, and will never order again. I prefer Shien get my stuff a lot faster
Hello Lynell,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I had been eyeing a few of your coats/jackets when... poof!-I scored the Cinched Utility Jacket (Camo!), the Wrap Front Double Knit Coat (RED!), and the fabulous Brocade Double Breasted Blazer. I am in love with all three of them, and in each for it's hot self.
I'm about to test out my Pillow Nylon Weekender Bag as we are leaving for the beach. As much as I am "here for Summer". I can't wait to ROCK these jackets!
Hello Sarah,
We are honored that you have chosen us and placed your continued trust in JustFab for your fabulous items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
Best,
Ivy
I received a broke necklace necklace but hey the price
Hello Chavah,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met, especially with the items we have. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
They charged me fifty dollars and I never signed up... And now I'm trying to get ahold of them to cancel this "membership" that I didn't choose and I can't get ahold of them
Hello Grace,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everything I bought was not sized correctly. Very disappointed
Hello Rocio,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I never got to wear the shoes because I was sent a size 7 in a size 9 shoe box. The shoes were way too small
Hello Rika,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I have been a Just Fab member for years, but recently, the sizing is way off. In my most recent order, 3 if the 5 items I purchased didn't fit. Some were too small, and one was too big. I know my sizes. Just Fab knows my sizes. How can there be such inconsistencies in sizing? So frustrating! And so is the return process. Not all of us have printers.
I used to love Fus Fab. Now, I'm Just Through.
Hello Christy,
It is with great regret that we received your feedback regarding the sizes of the items that we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colynn,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz