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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They refused to assist when a delivery was sent to the wrong address despite me originally trying to change my address when putting in my order. They were unhelpful and basically said they could do nothing despite me losing a $100 package.
I love that we can use our credits with discount coupons and other VIP perks. All products are so trendy and high quality!
Hello Sui,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Ivy
Great prices, good quality fabulous choices, super fast shipping!
Hello Chanel,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Ivy
Items were just as expected, amazing price for the quality. Definitely would buy again. Also shipping was great.
Hello Niana,
Thanks a lot for the shout-out! JustFab promises to provide high-quality products for you as well as outstanding member service. We are always happy to serve you.
Best,
Ivy
I skipped the month and decided to use my credits to make a purcgase. Days later i realized i was subsequently charged for the skipped month.
Hello La Trica,
It is with great regret that we received your feedback regarding our skipping option. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
It's great to get a text for the first picks, get exchanges for incorrect fits on all items, speak to a rep without a long wait, receive points toward purchases, and ohh, the discounts just keeps coming.
Hello Jacqueline,
Thank you for trusting us to be your source for top-quality fabulous items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab, do our best to provide the best service and unique style at an affordable price!
Best,
Ivy
Highly satisfied. They always deliver my items in. A timely fashion.
Hello Gabriella,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every shopping need of our members like you! Have a fabulous day!
Best,
Ivy
I enjoy JustFab customer service professionalism, and you are treated respectfully. Any questions you may have are answered in a professional manner. The products ordered were absolutely breathtaking.
Hello Shantellia,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Ivy
The shoes were comfortable, especially my slippers
Hello Carolena,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
Best,
Ivy
Boots fit well and look cute. I'm looking forward to wearing them in the fall.
Hello Beth,
We're so glad that everything worked out for you. We here at JustFab, try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Ivy
The prices and discounts are like no other. Once your a VIP, you can really save. The quality is not cheap but some things can be better quality. But that's sort of like anywhere you go.
Hello Lara,
Thank you for taking the time to express your thoughts. We appreciate your comments on the quality of our product. Our Member Services Team will get back to you right now.
Best,
Clark
Hello Grace,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Ivy
I ordered 2 sneakers and 1 pair of heels. One of the sneakers had stains on it. Like someone dropped paint on it. The pair of heels looks dangerous to walk in. It looks like it will snap if I try to go anywhere in it.
Hello Colleen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Shoes are so small I can't even get my foot in them.
Hello Lindsay,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hello Rod,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My experience is aweful. I made order on may 31st and my package is still in tranait Irving Texas. Why
Hello Ruth,
We appreciate the feedback you shared regarding your order. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I bought Noura Heeled Sandal in melba color and they are beautiful! I also bought Tailored Lounge Pants and Sweater in heather grey color and I loved it because the set is super comfortable and the quality of the fabric is really good. I want to mention that I also bought Bonnie Buckle Wedge in nice blue color but I returned them because despite being beautiful shoes I found them very tall for me.
Hello Johanna,
Thank you for taking the time to provide feedback. Your feedback regarding the item is too tall for you. We want to address it as soon as possible. Our Member Services team will contact you as soon as possible.
Best,
Clark
I have never been disappointed in any service in doing business with Just Fab, products are very good quality well worth the prices, will continue to do order from Just Fab.
Hello Tedra,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Items did not fit well, returned over 10 days ago and still haven't received refund. I decided to skip this months VIP payment this month & was still charged. Would like to have funds returned
Hello Diane,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Nothing fit not even the shoes this is ridiculous its the second time that the products didn't fit.
Hello Sarah,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaclyn,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. Our Member Services Team will email you right away.
Best,
Dean