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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I will always remember them. They gave me something to look forward to out of my paycheck. They only cost me $10.
Hello Nora,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hello Kim,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
The black sandal fit perfectly in length however the heel strap was very loose. I had to get to adjusted. The fedora is beautifully made. I can't wait to wear it.
Hello Vonnessa,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love their clothes and shoes! It always comes quickly and the quality is excellent!
Hello Jodi,
We’re so happy to hear you’ve had a great experience with Justfab. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
I purchased 5 pairs of Sexy heels. I love the heel size 3.75. Plus I love all the different colors. The shoe material feels like seude on the blue, black and red pair. I also bought a white pair and a beige design pair. These heels will serve to help keep my SEXY on all while being able to walk comfortably and still feel dressy.
Hello Sylvia,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
My time buying your shoes has good fit to my feet and in near future I will be looking forward to seeing more of your shoes
Hello Monica,
Thank you for choosing us. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!
Best,
Renz
All great from start to finish of this sassy lil sandal! I can't wait to wear it out & about! Hope others are happy, too!
Hello Laurie,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I love my shoes! They fit perfectly and look great on my feet.
Hello Leontine,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark
Just Fab shoes are poor quality, ill fitting, and uncomfortable. Just cheap!
Hello Danielle,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hello Lily,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
One of the shoe was lovely and the other has a long strap which makes it difficult to wear ot
Hello Lynda,
Thank you for taking the time to post your thoughts. We value your thoughts on the product you purchased. Our Member Services Team will address your concerns as soon as possible.
Best,
Clark
Good quality shoes for less. Just simply amazing!
Worth every bit you pay.
Hello Sviatlana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
1 out of 3 items acceptable, tossed out the other 2 items.
Hello Denise,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you right away!
Best,
Dean
Orders arrive on time and safe. The shoes looks just as in the pictures!
Hello Beeliada,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It seems no matter the discounts no matter the deals, clearance... whatever, it is made to make it so that you spend your credits plus more. I have yet to buy anything where I don't have to pay extra on an order. Also the quality seems to be going down. If that holds true on this shipment. I will be canceling my subscription immediately!
Hello Belinda,
Thank you for leaving a review and sharing your thoughts on the online promotions we offer. We appreciate your insight and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I took a gamble and ordered these in size 7 (my size) and they fit perfectly. For reference I'm 5'1" 122 lbs I am over 50 I do not have firm thighs like a 20 yr old but these boots look really good. So if you're hesitating, don't! These are going to be so fun to wear!
Hello Brenda,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had a VIP membership. I forgot to skip a month (which yes, is my own fault). However, I feel like they do this on purpose. Other subscription services send out reminders. These guys purposely don't, hoping you will forget and then they can bill you.
I then had to use the credit. The only thing I could find that I wanted were shoes that were on sale, so I couldn't use the credit for that. So I ended up ordering a sweater. What a waste of money! It's cheap and ugly looking. I never would have bought it if I had seen it in person.
Zero stars. Do not recommend.
Hello Lisa,
Thank you for taking the time to post your thoughts. We appreciate your feedback on the product you purchased as well as our skip-the-month feature. Our Member Services Team will address your concerns as soon as possible.
Best,
Clark
My experience was great and I love the shoes I got…HOWEVER There is not enough variety. I LOVE platform heals that are NOT high from the difference in sole and heal. Way TOOO many super high shoes.
Hello Joyleen,
Thank you for taking the time to provide feedback. Your feedback on our selections is essential to us and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
Hello Mia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark