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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Excellent, comfortable, affordable, and easy to order.
Hello Glenda,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Quick delivery and love the products every time I order.
Hello Jennifer,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
The Items I purchased was beautiful! Great buys.
Will order again from JustFab
Hello Alberte,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
Always good quality clothing. Great choices always available and absolutely a good value.
Hello Lynne,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Loved the show style but the quality of the shoes seemed a bit off. I bought a pair of heels and some flats. The flat sandals were great just ran a bit large. The heels were off completely, each shoe fit a bit different. It was almost as if one was a wide fit and the other wasn't. The heels also didn't have any size info or anything for a label.
I returned both pairs for an exchange. I hope the process goes smoothly.
Hello Liz,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hasta el momento todas mis compras han sido preciosas
Hello Marilyn,
¡Muchas gracias por difundir las buenas noticias sobre Justfab! Realmente trabajamos duro para proporcionar el mejor servicio y productos que podemos. ¡Esta es una gran inspiración para nosotros!
Best,
Renz
Just fab is just the best. I have never had any problems. Quality is great, customer service is great.
Hello Mariela,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The shorts are so short nothing like the picture. When I say short I mean short. You can tell the tag hangs out the bottom about where the length of shorts should have been. They must have been running low on material. I unfortunately ordered several in different colors thinking they would be perfect for my son.
Hello Kelly,
Thank you for taking the time to leave your comments. We appreciate your feedback on the product you purchased. Our Member Services Team will respond as soon as possible to address your concerns.
Best,
Clark
Sizes never match, had to exchange all items I purchased.
AND it's a hassle to cancel subscription
Hello Diana,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I purchased a pair of shoes for my daughter. She wears a 9.5 and that is what I ordered. She couldn't even get her foot into the shoe, it was at least 2 sizes too small. They only had up to a size 10 in that style so I couldn't get a replacement. Sending them back and hopefully I get refunded and not a store credit.
I also ordered a pair of shorts on clearance in my usual size but they were a full size small. Since they were on clearance I can't return them so I'll just have to give them away to someone.
Sizes seem very inconsistent.
Hello Nicole,
Thank you for writing a review! Your feedback is important to us, and we would love to further assist you with any concerns you may have with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Amazing and Beautiful Styles on clothes, boots and shoes!
Hello Alleain,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Ana,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
The shoes I ordered do not seem to be properly sized. The white shoes seem on the cheap side.
Hello Crystal,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Finally got to use my credits! Nice and comfortable shoes!
Hello Kathya,
Thanks for your review. We are happy to know that you are satisfied with the quality. Have a great day!
Best,
Renz
Lately - the last 18 months or so - the clothing range has narrowed to women from about 17 years old to in the mid 20's in age: Very skimpy tops that barely reach their waists. Tops where underwear like a bra would be impossible to wear. It is now very rare to see clothing that exceed XXL in size where before sizing went up to 3X. I counted a while ago and there were SEVEN, only SEVEN pieces of clothing on the entire website that came in sizes 1X, 2X and 3X. Then looking at these larger sizes you find that almost all have thin spaghetti straps, or is a one shoulder design or both shoulders naked. Large women need proper underwear! These thin, flimsy strap and one shoulder monstrosities that prevent and make it impossible to wear a bra, only serve to make a larger woman look trashy. I am afraid my membership will not outlast these horrible designs. I also believe these unsuitable designs are created by women that normally wear a size Small and can afford to not wear underwear.! I am not a fan of your latest designs! By not having a decent range of clothing for me to chose from, JustFab is sending a message that my custom is no longer needed and they are catering for the very young crowd who still like to flash what their Mama gave them. A short, short skirt and barely covered chests or ripped clothes and shorts are not suitable for serious office staff. Maybe suitable for a cruise or a beach and then only if you weigh less than 100 pounds! So, I am no longer impressed by JustFab!
Hello Lettie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability and designs. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very easy to navigate the site! Shoes are amazing and very well made
Hello Melissa,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Me siento incómoda, no he recibido la mercancía que ya fué cobrada.
No he tenido respuesta de ustedes al respecto.
No he querido solicitar el reembolso del dinero, pues me i Tereza la mercancía.
Hola Maria,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
I was very pleased with this most recent purchase. Each item was well-packaged. They were quality fabric and well made. Each of them fits just right and I enjoy wearing them.
Hello Debora,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I bought shoes and clothes from JustFab a few times. While there are a few items I love, I wouldn't have bought most of them if it were in person. The quality was cheap and the price wasn't low enough to warrant that. Additionally, returning it is pointless because then I'd still have to find another item I like which just adds to the stress. They had a great idea but poor execution. I also hate that you have to call to cancel your membership. That's just stupid.
Hello Yolany,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia