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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They are legit, I order many times but because the inflation I can't order it every month and I can't track it from to time, I always forgot to skip so I just cancel my membership, I wish there's no vip membership coz it takes so long to get points
When you look at the coats on the models, they always look average. But when you order them in larger sizes, the depth of the arm pit is way too big, so it makes you look like you're wearing your mother's coat.
Hello Kate,
Thanks for sending your review! Your feedback about our product sizing/style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
My order was on time.And I'm happy with thenI plan to order more at a later date. They are really good
Hello Pamela,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
The wait time can be a little annoying, and I wish they had more extra wide choices
Hello Toni,
Thank you for writing a review! We value your feedback on the product. Our Member Services Team will get in touch with you right away to assist you with your delivery concerns. Thanks!
Best,
Renz
I love Just fab! My daughter and I wear a size 12 shoe and they carry the big sizes in great styles. The leggings and sport bras we have purchased are great quality also.
Hello Bridget,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Ordered my shoes, they came, they fit, I conquered!
Hello Loretta,
Thank you for your review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!
Best,
Renz
Boots are pretty Lilac colour. Good for our rainy seasons here! Built in shine adds pizazz!
Hello Christine,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Shoes, purse and dress are all poor quality items.
Hello Jessica,
Thank you for taking the time to leave your comments. We appreciate your feedback on the quality of our product and will respond as soon as possible. Our Member Services Team will respond as soon as possible to address your concerns.
Best,
Clark
I like all my clothes that I order I've been ordering clothes from JustFab for a very long time and I'm I'm a very satisfied customer
Hello Carolyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
I got my kids 2 pairs on saddles and they both broke within 2 weeks.
Hello Rebecca,
Thank you for taking the time to leave comments. We value your feedback on the quality of our product, and we want to address it as soon as possible. Our Member Services Team will get back to you as soon as possible to help you with your concerns.
Best,
Clark
Satisfied with most of my order except for a few things because of the material of the shoes (uncomfortable)
Hello Spiriton,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I ordered 2 pair of shoes and they sent me 2 pairs of wide shoes in the size 11 so i had to send them back before they would send the correct size and they then did it again sent the same wide shoes, the agent did find out they had a glitch in the system and it would only order a size 11 wide so i asked for a size 10 and finally after 3 times. I am a platinum vip customer been with them more than 10 years and to be treated as if i havent been loyal to them, i am not ordering any more i was promised 50% off the next pair it didnt happen. I am done
Hello Terry,
Thank you for writing a review! We would love to assist you further with the concern you had with your returned items. Our Member Services Team will email you right away.
Best,
Dean
Returned items, no hassle and quick returning the money... thank you JustFab for great service
Hello Virgen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I am plus size and selection is limited. I have credits to use but buying selection is limited. I have enough purses and shoes.
Hello Tee,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Just fab is always right on with the lates styles! I also love how I can find one of a kind styles that I haven't seen anywhere else helping me to stand out in a crowd! I am always asked about my shoes and where I get them and it's always…. justfab.com
Hello Wanda,
Thank you very much for spreading the good news about Justfab! Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I hate that I only have 5 days to shop or I get charged. Half the time there is nothing I want or my size and if I forget to skip in a couple days I get charged and then stuck with a credit I don't want. Very frustrating and I will be canceling.
Hello Jakki,
Thanks for sending your review! Your feedback about the 'Skip the Month' is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have used Just Fab for years. I love being able to select clothing with a diverse selection. It is easy to skip a month and use credits. I know my sizes and don't have to shop anywhere else.
Hello Sharon,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Hello Rhea,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered 3 item, 2 jean shorts and a pink cardigan set. One pair of the shorts came in one size away from what I ordered, the other came in SIZE 24 months! The size for a baby! I've noticed on other orders, I choose the correct size and when reviewing the order, it's the wrong size. I have to go back and change it MULTIPLE times before it finally shows correctly.
Hello Mary,
Thank you for writing a review! We value your feedback on the products you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Was very happy with my purchases. Order was delivered quickly. Process was seamless
Hello Shelley,
We're glad that you are loving your purchases! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Princess,
We appreciate the feedback you shared regarding the VIP membership. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia