On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received my gorgeous white boots, and gold espadrilles, and I am so excited, waiting to wear them during my next vacations!
I receive just the right amount of emails. Just Fab has amazing prices and most importantly everything I've ordered is just how it appears online. If you do need to return or exchange a product it's easy to do.
Hello Darlene,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I bought these as a gift for my daughter's birthday. She loves them.
Hello Carolyn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love having a grace period to skip a month now that I have a system to remember to do it! Great selection, quick shipping. Haven't loved the return policy but otherwise glad I subscribe. Love the shoes & no one else has them!
Hello Stephanie,
We are glad you are enjoying our products and the VIP program! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My purchase was good. Was very disappointed that i cancelled before the free trial was over and was still charged 45.00
Hello Melissa,
Thank you for taking the time to provide comments. Your feedback on the VIP membership is important to us, and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I am very displeased my shoes are already falling apart, all the rhinestones are falling off and I have barely even worn them.
Hello Tabitha,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!
Best,
Dean
Speedy shipping great products. Will continue to order
Hello Sabrina,
We are glad you are enjoying our products and the shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I wear a size 5 or 5.5 and the shoes were so oversized. I would have needed a 4 or 4.5 in their sizing to fit into a pair properly. I had to return everything.
It's 2022. Have more inclusive sizing.
Hello Win,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have been looking for clear, low heel shoes and I found two different pairs with JUSTFAB! I am so excited because I will have shoes to wear to dressy affairs without worrying about if the shoes will match.
Hello Alex,
Thank you so much for your feedback and for sharing this with others that you like our product! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Hello Vera,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Edny,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Best,
Renz
Took a while for them to get here but they're super cute. Haven't gotten to wear them anywhere yet but I can't wait!
Hello Morgan,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I am tired of trying to keep up. I do not have the luxury of time to remember to skip months on merchandise that is not cut for my body shapes and is not great quality.
Hello Tracy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Always fast shipping, the quality is great prices very reasonable. You can look like a million without spending it
Hello Verna,
We’re so happy to hear you’ve had a great experience with Justfab. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
One pair of sandals that I bought for sure need to be returned. How do I do that?
Hello Beverly,
Thanks for sending your review! Your feedback about returns is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I loved all the shoes I ordered but unfortunately my for is so slim all of them were too wide. I was so disappointed. I thought I was set for the summer. Great sandals though.
Hello Destiny,
We apologize if the quality of our products fell short of your expectations. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The items that are bought was for my birthday and I am very happy with all of them
Hello Lokneeca,
We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have so many boots as the prices drop so low I can't help myself buy more and more lol
Hello Carleen,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
They subscribed me to their plus plan and charged my account without my consent, which seems like abuse to me.
Hello Odalis,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
This site makes cancelling membership nearly impossible.
Hello Katherine,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wanda,
We are happy to know that you are satisfied with our products and the services we provided. Have a great day!
Best,
Renz