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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Nice items, easy transaction. I'm not a big fan of the VIP program as I always forget to skip the month and keep gettin charged
Literally my fav place to buy shoes! Bought some gray boots from JustFab over a year ago and i've never gotten more compliments on shoes, just bought two new pairs and can't waitttt to wear them. Worth it to buy from here for sure
Hello Naomi,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered a pair of tennis shoes and gladiators. They were as described. The gladiators are a little bit rough to get into, but I love the style. Will just need to get them laced up to match my feet and legs.
Hello Shon,
We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I made a purchase on May 20, today's date June 16 and nothing, I called the 800 number 2 weeks ago they offered me to resend it well whatever was available and a refund for what wasn't later that day I realized it wasn't the whole amount idk why but whatever I was expecting the second shipment for June 14 still waiting this is just totally unacceptable NEVER AGAIN
Hello Hilda,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Shopping with justfab is super easy. The styles are unique and colors are great. The items are also very durable. My only concern is the magazine that are marketed, I never receive them.
Hello Paula,
Thank you for taking the time to express your thoughts. We appreciate your comments on the magazine. Our Member Services Team will get back to you right now.
Best,
Clark
Have not for the life of me been able to use the member credits and I have tons
Hello Patricia,
We appreciate the feedback you shared regarding our member credit. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
It is always easy to find. The price is perfect. Great customer service. You can't go wrong with JUSTFAB
Hello Sue,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products and services.
Best Regards,
Clark
I purchased the Chloe Clear-Heeled Sandal, and it is absolutely gorgeous! I highly recommend these beautiful shoes.
Hello Jennifer,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
It was a good experience I would recommend it to everyone to at least give it a shot. Beautiful styles great prices up to date styles. One shoe is prettier than the next array of all colors sizes styles lengths of heel.
Hello Jamie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Si ça aurait été en français aussi j'aurais su que vous preniez de l'argent dans ma cartes de crédit a tout les mois!
Bonjour Chantale,
Tous les commentaires sont importants pour nous, nous apprécions donc le temps que vous avez pris pour nous informer des frais sur votre compte. Nous nous efforçons de fournir un excellent service aux membres, c'est pourquoi un représentant de notre équipe des services aux membres vous contactera immédiatement.
Meilleur,
Ivy
Hello Laura,
It is with great regret that we received your feedback regarding the item you purchase. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Bought 3 pairs, all 3 were uncomfortable. Hard uncomfortable "leather".
Hello A'Kyra,
It is with great regret that we received your feedback regarding the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Excellent prices and great customer service.
The variety is good.
Hello Sandra,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Very affordable, comfy, and cute. Great for my summer outfits
Hello Laquita,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
I love Just Fab because I can find shoes for every season. Whether winter, spring, summer or fall. The shoes are just fabulous! Then you can go to the clearance and get shoes practically free and just pay shipping and handling. AWESOME!
Hello Charlene,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Very satisfied and faster than what I was expecting
Hello Chinel,
Thank you so much for the awesome feedback! We are happy to know that you love our service! Have a great day!
Best,
Renz
Just Fab never disappoints. They have the latest styles and with 2 teen daughters if I cannot find something for myself, I know I can always find something for them from accessories, to shoes and all the greatest fashions with unbelievable selections.
Hello Jeanette,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
Clothes from here are absolute trash. I'm trying to just use my credita but the shoes hurt my feet, their clothes are all for short slim people that don't have a long torso. Fast fashion quality, but worse and expensive
Hello Kristin,
We apologize if the quality of our products fell short of your expectations. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every item ordered was too small and had to be given away.
Hello LeAnn,
Thank you for taking the time to let us know that you are not happy with our size and fit. Your feedback is essential to us, and we want to respond as soon as possible. Our Member Services Team will get back to you as soon as possible to address your concerns.
Best,
Clark
Hello Kris,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Silvia,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia