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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Nunca hice esa compra de membresÃa, nunca me informaron, necesito que devuelvan mi dinero!
Took a while to get the return sorted out - US shoppers just have to click and they have their return slip
We have to call in and it's quite a process at times as not all CSR's understand this
Hello Odilia,
Thank you for taking the time to provide feedback. Your feedback on the return process in Canada is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
My items arrived very quickly I was happy with every piece I brought just fab shoes rock
Hello Charlene,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I'm very disappointed I got the $49 to my account to spend it but each time I choose a product I like wether it's for $30 it's still chanting my card, I need to understand how to use my credit without me being charged. Example I choose a chain for 12 dollars and at check out it's still charging my card
Hello Dahlia,
We appreciate the feedback you shared regarding your member credit. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Most products are fun, personalized and thoughtful. Some are not great or repeat products. Price is good though
Hello Mariah,
Thank you for taking the time to provide feedback. Your feedback on our VIP membership and the quality of our product is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I wish there was a reminder to skip the month or make a purchase before the due date.
Hello Lorissa,
Thanks for sending your review! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Always happy with my purchases. Never wait too long before receiving products.
Hello Beth,
Thank you for the positive feedback! We are happy to know that you love our products. Have a great day!
Best,
Renz
JustFab and their partner site, ShoeDazzle, are both great. I've been a VIP member of both for years. The shoes are not top quality, but they have SO many styles, very cute and unique, and for great prices! Their customer service has always been very good as well.
Hello Rachel,
We're glad you enjoy our unique styles and pricing! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
The style has changed for many items, and not for the better. The choices are not to my liking any longer. I do not like, not being able to cancel this account online. It has to be over the phone. I do not like that they will not return my money if I happen to forget about the monthly boutique.
Hello Janey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've really enjoyed my membership with JustFab! Their clothes are sleek and stylish and I love the variety that they provide. I have always been happy with my purchases! Their customer service is great too.
Hello Rebekka,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Wore my kitten heel sandals one time and the heels broke
Hello Olivia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I have not received it as yet because of the size box cost me 3 times the amount of purchase. Not pleased that i have to ask for an invoice every time which delays me from receiving my package.
Hello Deborah,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I placed an order at the beginning of May, in order to use all my credits in store, which I never received in the end. By contacting customer service, I was told that the package had been lost and that it could be sent back to me. On the other hand, one of the products was no longer available, so I was given credits in store, despite the fact that I had initially paid money for my order. The amount I had paid amply covered the unavailable item, but I was told that it was impossible to repay.
Despite this, I finally received my order on June 15; I am satisfied with what I received. I still intend to use the rest of my credits in store, because it's still my money in the end, and finally close my account, because I've always had problems with my orders.
Hello Audrey,
Thank you for taking the time to write a review! We value your feedback on our service and delivery, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Toni,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best products that we can. This is such a great inspiration for us!
Best,
Renz
I purchased slip on (sandles) and I thought they were great. After a few weeks, I can no longer wear them. The material has ripped (on one shoe) and they are ready for the garbage. They looked great but very poor quality.
Hello Jacqueline,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Recently ordered shoes and purse but found the quality not great. Still sitting in box used.
Hello Marie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Never had a problem I've always been satisfied with shopping with just fab and I hope they stick around forever!
Hello Carmen,
We are happy to know that you had a great shopping experience with us! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The phrase "you get what you pay for" is true with JustFab - if you are looking for inexpensive shoes you can certainly find them and the quality will be worth just what you paid for them.
Hello Haley,
We appreciate you taking the time to share your thoughts on our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The experience was great and easy delivery and the customer service is wonderful
Hello Linda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love shopping with JustFab because I know I will always find somethings I want. I will fill up my cart and then realize I need to put some back to the save for later list because I would spend majority of my money on this website. Thank you for always having options I can pick from
Hello Letitia,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Jancarlis,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia con la compra en la cuenta. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Hiedra