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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Arrived fast and quality was there. I have no complaints.
JustFab had a great selection of shoes. I purchased two sneakers and I wore one pair the very next day. Great fit and the price was so attractive. I was also able to use my VIP points, which made the price even more attractive.
Hello Kim,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The shoes are so cheap that everything is sized completely differently. I ordered 4 pairs of size 9 shoes and all were completely different. Online customer service chat never worked and overall a waste of time and money. Seems like a good deal but in the end, you end up spending more on poor-quality shoes.
Hello Allison,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I bought some red pants that I love. Many compliments on them.
Hello Kimberly,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have absolutely loved all the products I have bought. Unfortunately, I needed to cancel my subscription because the mid-rise selections were never available for purchase in colors that I preferred--solid colors of burgundy, black, grey, blue, etc.
Hello Linda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just Fab Rep was efficient and courteous! I am really happy with service and appreciate the positive energy to resolve the issue.
Hello Charlotte,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I was referred to JF by my hair stylist when I inquired about her knee high boots. I loved the low chunky heel the appearance in detail, asked about the comfort and inner soles, she told me No issues and that she wears hers often. When I ordered my 3 pairs, I couldn't just pick one, I added my favorite inner-soles for the extra cushion. True to size, so order up if you add the extra sole.
Prices are very affordable. I prefer the shoe/boot selection over the fashion.
Hello Becky,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The items on JustFab these days don't have the flair I am looking for. I find the style rather old fashion, the quality poor and overall I am not buying as much as I used to.
Hello Joelle,
Thank you for writing a review regarding the styles and quality of our products. We assure you that your concern will be handled strictly and seriously. Our company values each member and will do everything to keep them glad and content.
Before we ship any product, it undergoes several stages of quality checks. We intend to provide only the highest quality items to our members, and we regret that your product slipped past our quality measures. Although we strive to provide low prices, we never want to skimp on quality!
Anytime you are not happy with your purchase, we encourage you to take advantage of our hassle-free__-days returns and exchange policy (excluding items under the Final Sale as per promo terms). You can exchange it for a different size/color. Or you may also process a return for a store credit refund that you can use on your next purchase. It will be automatically applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can process a return online by visiting the order history. Please let me know if you wish to proceed with your return. I’ll be glad to assist you further.
If you have further questions, feel free to reach out through this email.
Best,
Lia
Can some show me how to return the shoes and get a lager side and
Hello Tiara,
Thank you for taking the time to provide feedback. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
The sizes of the clothes are not true to size. Also, the purses chain straps are made of cheap plastic & it disconnects when wearing...
Hello Shavina,
It is with great regret that we received your feedback regarding the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
JustFab doesn't comprise quality for fashion, it's a perfect fit each time. And "pain is fashion" definitely doesn't apply here. Shoes a beautiful without the pain making it even more beautiful. Member for over 7years, never disappointed.
Hello Ragda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I really love Just Fab. This shoes are beautiful and the shipping was very fast. Thank you you hace an excellent service
Hello Jen,
Thank you so much for loving our brand! We are glad you are enjoying our products and shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I got 2 pair of sandals. The design was cute. But they were horribly made. The quality was abysmal. In less than a week both pair were falling apart at the seems the straps had detached. I have had better quality from Walmart $1 flip flops! In fact I replaced them with a pair of sandals from Walmart that have outlived the pair from just fab by a multiple of at least 4 already and are still in excellent condition. The just fab sandals were waste of money! Maybe they have partnered with Wish!?!
Hello Briana,
We are sorry to hear that you were not satisfied with the items that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I'm going to be suing JustFab because they are not refunding my money and they should be
Hello Angela,
We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Ana,
Thanks for your review. We are happy to know that you are satisfied with the quality. Have a great day!
Best,
Renz
Bought a pair of tennis shoes. Slightly too small. The exchange process was free and super easy.
Hello Tess,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have been happy with JustFab for many years. My product is always exactly as described, fits perfect and ships quickly. I highly recommend ordering through them.
Hello Penny,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love the shoes but none of them fit me. I'm 30 and have a small foot. Sad companies don't make shoes in a size 3 or 4. I don't want to wear kid shoes.
Hello Susie,
It is with great regret that we received your feedback regarding the sizes of the items that we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
This has to probably be my favourite purchase from just fab! This shoe is so cute, comfortable and true to size for tall women with larger feet. Quick shipping also
I have been with Justfab for a long time. I love thier products, the emails, but the most that I appreciate is the customer service.
Hello Jenny,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Junnie,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth