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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love just fab shoes. The clothes also are very nice and sometimes I order them as well. My last shopping experience delivered a Jean jacket I'll wear for years to come.
Everything fits my granddaughters love it all the shipment was on time.
Hello Anita,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
These are really cute and fit as expected. Shipping was fast, package arrived as estimated
Hello Joy,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Wide variety of sizes, colors, and items to buy. Easy to order and work with. Highly recommend!
Hello Patty,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Not very comfortable. The sandals are heavy. The quality should have been a little better.
Hello Surekha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I wear a size 6.5 or 7. My foot measures just under 9 inches. I ordered a size 6.5. Shoe says it is a 6.5. Shoe sole measures 9.75. Waaay too big. Shipped in a plastic bag with no paperwork or info on returning. VERY unhappy.
Hello Colleen,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
This company is so unorganized and inconvenient at times! They've locked my account and blocked my credit card sooooo many times, over something that I was told several times, was taken care of. They do have a great return policy and customer service is usually professional. I do love their products and great prices. Biggest inconvenient, and ridiculous, issue is, they say you can use 1 shipping label for multiple packages when doing a return. I've worked for both the USPS and FEDEX, so I know for a 100% FACT, that you can NOT print the same label with the exact same tracking number and place it on different packages. Anybody with experience in shipping would know, how can several different packages be tracked with the same tracking number? If you have 3 boxes with the same label and same tracking number, that says delivered, how can you confirm ALL 3 of the packages arrived? You'll know something was delivered, but how would you know ALL were delivered? Packages get lost all the time, so it would be possible for 1 or 2 to be delivered together, but maybe the 3td got lost? Just doesn't make sense! Ask any shipping company and they will tell you, one label with one tracking number PER PACKAGE. So annoying... So I started taping big boxes together for the 1 label, but I'm sure the USPS doesn't appreciate that, since the package now weighs 100 pounds!
Hello Stephanie,
It is with great regret that we received your feedback regarding our return policy. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Very fast hassle free ordering process. Easy too find products and to chose correct sizes and colors.
Hello Violet,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Everything was ok I am happy the sandals are beautiful like they showed in the picture
Hello Elvia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandals! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Delivery is very good! Everything arrived on time and in great condition. Satisfied with the sizes as well.
Hello Ana,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Cute shoes, fast shipping! Can't complain, love the shoes. They are very pretty and fit well.
Hello Canisha,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Shoe looks great however it's a little stiff and unfortunately gave me a blister on the back of my heel. Not sure if it'll loosen up as I break them in. Overall, nice looking loafer
Hello Yolanda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
All my items were well delivered in a timely fashion everything was good.
Hello Selma,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Just what I wanted; the product was gift to me. Love you dressed boots.
Hello Maria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I'm still waiting on order number *******286 which was ordered on 5/5/22. I have been busy and unable to attempt to follow up on this order until now and when I look on the app I can't find a way to let justfab know that I haven't received the order and the tracking number just says "delivery date information will be available once details are provided by the carrier".
Hello Ciara,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My experience with Justfab has been a delight. Always receive packages on time, Love the quality and styles.
Hello Veronica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
My experience was wonderful and every purchase that I've made were a great experience. The quality, style, and fit.
Hello Kiesha,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I got my shoes first set nothing fit and they were all my size I buy from brick-and-mortar stores. SO I up the sizes by one size on all of them and then half fit.
Went to try and exchange the others one more time and got told I couldn't because they were final sale. All of this happened within one week of my original order.
I actually want to cancel my subscription but I can without calling someone and I work such long hours I cant call and I don't make personal calls during work so now I am stuck with a subscription I cant cancel and shoes that don't fit!
Hello Sarah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Never deliver on time and have bad service
Don't like your service
I use the fastest shipping which cost 12 dollas but The delivery time is fakeļ¼
Hello Yixun,
Thank you for leaving a review and informing us of your concern. We just finished reading your feedback on our shipping. I'll make sure to forward your feedback to the appropriate team! Your feedback allows us to identify areas for improvement. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I just didn't like the fit or look of the shoes. I bought them because I felt like I needed to use my credit. I am trying to get out of the membership. Both shoes ran small.
Hello Leah,
Thanks for sending your review! Your feedback about product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elisa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad