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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered 3 pairs of boots and waited 5 to 7 days for my boots the days became over the original time I was supposed to receive my package I had to track my package down that had been delivered at the wrong address which I had put the right address on my account so I had to reorder and the 3 pair of boots I ordered where out of stock and that crushed my heart because I had ordered what I had my heart and mind set on that was perfectly for me so I had to have store credit and could not be refunded my money back and that really teed me off because I was forced to order something I didn't want to order so I don't think I would be ordering from this company again unless I get some good discounts to make me want to stay as a good paying customer as well as my friends and family that order on here as well thank you for letting me exspress my concerns
It was easy and my shipment came on time! Size of the dress is true to fit as well as the shoes!
Hello Latasha,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I have been shopping at justfab for a few years now. The clothes are affordable, stylish and unique.
Hi Lakisha,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Gave me wrong order. Then sent the shoes I actually ordered and they fit so poorly. Ended up not even wearing any of them for my prom. Also can't even make a return they're only giving exchanges or in store credit.
Hello Asmee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I made a purchase of 3 pairs
Just one was "ok", one was a size bigger but I decided to keep them since where boots and I can use them with double socks which by the way it shouldn't be like that. The 3rd pair was the worst, they were flats and 2 sizes bigger, I contacted you via Fb inbox and got a returning label, I returned them and receive a new pair, again almost 2 sizes bigger AGAIN. I decided to just give them away because didn't want to waste my time with another exchange when you got an error in your tags and don't even check it, the tag said the correct size but the show wasn't that size, you had a production issue and haven't corrected and seems to be with several styles, since I purchase boots and flats and both had issues. I have purchase from you several times and I have never had an issues with sizes, since I'm not a half size my size was always in every pair correct and I have purchase several in these years. Now I'm afraid to purchase again and get the same issue, I feel like you are letting your quality to the side and just trying to sell. I love a good discount but not when the product isn't right.
Hello Claudia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I get my size what i like best, Customer service excellent product number 1 shipping quick and in time i love to shop just fab
Hi Ghazala,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,
Tina
JustFab ships very quick, selection and specials are varied every month. I have received many compliments on my handbags and shoes (always try to match both), and the quality is great.
Hello Sarajiki,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Being a VIP, gives me access to really great sales! The ability to skip a month is a good option, you just need to set a reminder if your going to skip that month.
Hi Aula,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I like the variety, especially with black and white colors, and the comfort and style of how the clothing fits me.
Hi Allegra,
Thank you so much for your positive feedback on your shopping experience and purchases! It was a real pleasure working with you! We hope you enjoy your stay with us even more in the future! Have a wonderful day!
Best,
Kim
Been Just Fabbing for a while now. And I'm loving it. I am always impressed by how Just Fab keeps evolving in terms of style, variety and design. They are really customer focused and customer service has always been awesome.
Loving my shoes and looking forward to my next buy
Hi Foster,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I didn't like the quality of your dresses and you need to improve your customer service
Hello Rabia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Since I bought my first pair of shoes I have been completely satisfied with value, styles and quality of the product. I like being " Justfabulous!"
Hello Lisa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I loved the shoes and bag I bought. One of the shoes was too big though so I had to return it. Overall just fab is fabulous
Hello Mojisola,
Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!
Best,
Dean
I always enjoy finding new items to wear for all special occasions and even for little get togethers
I recommend you shop til you drop
Hi Ashley,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,
Tina
The shoes were not exactly the color I pictured. I recently went to order some shoes and the price kept changing before I could purchase them. It first offered me a $15 credit for my 1st app purchase and charged me for shipping for a $54 order, then took away the credit and removed the shipping. Confusing
Hello Avita,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Once you tie the string around your ankle it makes it very noticeable after untying
Hello Jennie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have 17 credits. The credits is from them charging you a monthly payments of $39.99. I was told it can go towards your purchase. My 17 credits are build up for the past three years. I've skipped months because I wasn't able to use them and every time I've tried using my credits, they keep canceling my order! I've tried to contact them through email and calling them but no answer. So I'm guessing they are SCAMMERS! They just want your money and lying to you about you can use your credits for the purchase. $39.99 x 17 = $679.89 it's what I've paid for. It sucks they can't refund your money!
Hello Tracy,
Thank you for writing a review! Your feedback about our Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every single shoe fit weird or was too big. Serious issues with quality control.
Hello Evan,
Thank you for taking the time to provide feedback. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I joined just fab when it was one of the first shoe subs. After buying about 30 pairs, I cancelled my subscription as the result of a really long and awful experience with customer service over an order where I was mischarged and all of my points were taken away and they refused to correct it. A year or so ago i renewed for a specific pair I was looking for and of course forgot to skip a couple months, which wouldn't have been such a. Problem if just fab offered anything decent. I tried to order sandals and there was 4 options. In March. Right before spring vacation. 2 of those were the same shoe in different colors. The shoes aren't worth the price even with the discounts. The styles are so ugly. The selections used to be a lot more interesting, but it looks like everything worth buying has been shifted to shoedazzle. They will tell you they don't actually share anything with shoe dazzle and that's why you can't use your credits there, but i have shoe boxes from old JustFab orders that came in shoedazzle boxes (I've never held a shoedazzle subscription). So clearly they share inventory. The quality is terrible. A lot of the fuller silhouettes aren't even foot shaped. But the worst was a pair of espadrilles with two wide bands that literally came unglued while walking through a busy downtown area on a date and FELL OFF MY FEET because the straps were no long attached to the shoes. I had to leave barefoot and then shove my toes in the ends to hobble through a Marshalls and buy a pair of flip flops with my date. This company is trash.
Hello Hollie,
Thank you for taking the time to comment. Your feedback regarding the VIP membership is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
A good website to order shoes and good sales, service, and stylish
Hello Carolyn,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
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Hello Chellonda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad