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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It has been a great experience, however it would be nice if the site offers more wide width shoes, more variety and mules. Love the experience
Everything was good and I received all my order with no problem
Hello Gloria,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Had to exchange for the next size up. Easiest and efficient exchange and received my new pair so fast! Very impressed
Hello Gina,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Hello Jaclyn,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our product. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Sucks. Will never be purchasing from them again, i didn't know purchasing from then automatically meant you have to be a vip when i never signed up to be a vip.
Hello Eve,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love my shoes they are comfortable and arrived on time
Hello Katrina,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Love Just Fab. Great product and timely delivery. I order alot from them, and I love the site. Products cover all seasons
Hi Ruth,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I love being able to buy bundle deals. It's so hard for me to piece outfits together. I feel so polished and am able to mix and match staple items with ease. I'm obsessed!
Hello Amanda,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
The shoes are wildly uncomfortable and terrible and the fact that I can't return them for a refund is a $#*!ing scam. I don't like the "VIP" idea in a nutshell but at least fabletics or savage x fenty have GOOD products. This is just literally $10 shoes they're charging you $50 for
Hello Rhianna,
Thank you for writing a review! Your feedback about our product quality and membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Muy mala porque los zapatos que adquirí fueron de muy mala calidad, a los 3 días se despegaron y la textura muy dura, no tiene nada de confortable.
Hola Bessy,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
Hello Renee,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the styles we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I love everything I purchased from justfab. I love love justfab I will start posting pictures with my review when I have time. But other than that i love all my stuff that I purchased from justfab thank you so much
Hello Belinda,
Awesome! We're happy to provide you with a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
Every order that I have received has been beyond my expectations
Every shoe I've ordered is so comfortable
The clothing while they don't last long they are extremely comfortable.
Hello Rebecca,
We do our best to serve you with excellent member service and great products! Every day we look forward to meeting our members' expectations. We appreciate the time you spent sharing your experience! Thanks a lot!
Best,
Allison
Nice expérience. Shipping fast It's not a premium quality but ok
Just it's expensive for futur buying
Hi Francine,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I usually purchase all my shoes, boots from just fab. They are unique and usually great quality
Hello Janet,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I ordered them 7.5 and came 8. The return process is not free. Wont wear them
Hello Adriana,
Thank you for writing a review! Your feedback about our return process is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Hello Mariya,
Member satisfaction is our top priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,
Allison
I gave you a 3 because when I left the VIP nothing was said to entice you keeping me as a customer. They treated me like a number
Hi Susan,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Satisfied. Quality is very very good. Selection is great. I just find regular prices can be a little pricey especially because I have to convert from Canadian to US dollars.
Hi Kelly,
Thank you for providing feedback regarding the product prices! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I returned a few items on my order and both times I have to call and remind to do the exchange/return for me.
Hello Marzieh,
Thank you for writing a review! We would love to assist you further with the concern you had with returns and exchanges. Our Member Services Team will email you right away.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ulanda,
Thank you for providing feedback about your shopping experience! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim