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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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When I first saw these shoes before I decided to buy them, I was skeptical on whether or not I would like them. After deciding to purchase the shoe and getting them, the first minute I opened the box, I was in love! I fell more in love with the shoe after I tried them on. The comfort of the shoe is amazing! I will definitely buy every color of these shoes, if they ever make them. 100% recommend.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
Hello Lauren,
Your feedback regarding the service you received at JustFab is important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you right away.
Best,
Allison
I needed a a pair of shoes for an All White Party. My Niece advised me to to always own a pair of nude/ Clear shoes because the go with everything & Every color. Now these are my definitely go to shoes for any occasions and any color red ensenble for sure.
Hi Shannon,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
My backpack was torn upon arrival causing it to not be able to zip, and my hats were bent.
Hi Kanisha,
Thank you for writing a review about your order! Your feedback will help us know what we can do better A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It's being three years I started with JustFab, really love shopping at theirs site, everything they sales is very nice and the prices abordable for everyone, when you become a vip member like I am, you can buy big sales event and you also have points for each of your purchase that I can redeem on a bill if I want. The delivery is at my door, if to big, I get it at the post office. So, I really love my experiences with JustFab. I recommend this site.
Hello Sylvie,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Do not wasted your money buying anything from this site. Also, the vip ploy is a scam.
Hello Hailey,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!
Best,
Dean
I purchased a pair of wedges and on the first day of wearing them they busted at my daughter's graduation i had to look ridiculous in a busted shoe i was so embarrassed
Hello Iris,
Thank you for sharing your feedback with us regarding the unpleasant experience you had with the item you purchased. We value you as our member. You deserve only the best service, a representative from our Member Services Team will contact you right away to help you.
Best,
Allison
So far, so good. The shoes I've ordered fit really well. I am happy about that YAY!
Hello Laura,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Always a positive experience with justfab from the very beginning
Hello Rachelle,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab! We hope you will always have a fabulous experience with us in the future!
Best,
Allison
The shoes fit perfectly and the customer service when I called was excellent
Hi Theo,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Hello Shavi,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I waited but no one ever answered my messages. I would like to cancel my membership
Hello Kelly,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Always been a positive experience! My order always on time sometimes early. Outfit is fashionable and price are good. Love it
Hello Patricia,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Allison
Fast shipping and good quality for a great price and the verity is fantastic
Hello Denise,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I have found the boots to be comfortable, but the shoes are a hit and miss.
Hello Karen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
THE WORST! Did not receive my credit for a return once again! 3rd time in the last year! "Supervisor" finally agreed to credit my account only after I told him I'm closing my account. I told him once again I'm never ordering from here again! He said he'd "request a check for the refund". I paid with my credit card. We'll see if I'll ever receive my check but I'm done after many many years!
Hello Emily,
Thank you for your feedback regarding the credit from your return and we deeply appreciate your review to constantly improve our services. Let us make it up to you. A representative from our Member Services Team will contact you right away.
Best,
Allison
All three shoes didnt meet my expectation. I normally wear a size 11.5 but i ordered a 12 on all three shoes and to my suprise, they were really tight and the soles keep peeling off. I feel really disapointed on these shoes. All three shoes from Ayesha Curry.
Hello Moji,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Love the shoes. I love my shoes and clothes but some of the new bags I'm not fond about them.
Love the bundle
Hello Margaret,
Thank you for the feedback! We are happy to know that you love our products. We'd be delighted to help you further with your concern about the new bags you've ordered. Our Member Services Team will get in touch with you right away.
Best,
Allison
My shoes arrived in perfect order. The package was good, my shoes looked great!
Hi Kimberly,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shola,
Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean