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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love the quality of clothes! Fit right to size! And very fast shipping?
My experience with just fab is quite ok my only problem there is not a lot for plus sizes
Hello Licita,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I've always had good experience with the company as far as the product if I have an issue they work very well in solving it
Hi Rocio,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The clothes were very poor quality. When they came out of their bags all smelled like chemicals which made me very wary. Three came with holes already in them. One had both sleeves rip at the cuff the first time I wore it. Two items had such odd fits and uncomfortable and indiscernible material that it was made out of it I don't think I would ever wear them. Unfortunately, this has gone very downhill in quality. I reported to management and their only solution was to send back and get more of the same items replaced. My issues is not that I dislike all the clothes it's just that I don't want more clothes of such poor quality because I know they aren't going to last anyways so why waste my timing returning everything when I can just mend it, wear the usable ones while they last, then move on and never buy justfab again. The solution, JustFab, is to spend a smidge more money and actually get quality clothes made preferably in this country where there is more regulation over quality and what kind of potentially toxic materials are being used in these clothes. Personally I'd be willing to pay a little more for a better, well made product. I would also be more likely to have stayed a customer.
Hi Ashlee,
Thanks for your effort in writing a review about your shopping experience. We always want to make your shopping experience as easy as possible. We will be emailing you right away for assistance.
Best,
Tina
Really loved the shoes the fit was good they were comfortable and stylish
Hi April,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I love everything they offer. It's amazing how their inventory is always involving in the generation
Hello Donesha,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I found this website on tiktok and I had to try it out, I got 4 pairs of shoes that are really cute for only 71 dollars which is amazing for now a days. I loved them so much I order more on June 18 and it also came in 2 days
Hello Briana,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep rockin' in your JustFab items!
Best,
Allison
Shipping was pretty fast. Shoes came in good condition.
Hi Jasmine,
Thank you so much for your amazing review about your shopping experience! We value feedback like this because it motivates us to enhance our products and services even more! We are delighted that we were able to meet your requirements. We hope you continue to have a wonderful time with us in the future. Have a great day!
Best,
Kim
I have been with Just Fab for years love their shoes and clothes
Hi Stephanie,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I'm very happy with my purchase! The shoes fit well and are very comfortable
Hello Nadine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
JustFab sent me wine gift voucher and I cant redeem it and I tried calling them call hang up automatically. It just gave me false hope and excitement 100$ off on buying wines.
Hello Chandni,
Thank you for writing a review! We would love to assist you further with the concern you had with the gift voucher. Our Member Services Team will email you right away.
Best,
Dean
Everything I've ever purchased (shoes, clothing, accessories etc) have all been just as I expected. Ordering has been very easy, the times I've had to interact with customer service have been great. I've been a long term customer and will continue my membership.
Hello Joyce,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. We here at JustFab, always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Allison
I really love the style and variety of shoes and mostly how affordable everything is happy customer
Hello Simona,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I bought $500 worth of shoes. To start with, my bad. Customer service gives you such a run around if there is any issues, that you just give up. I'm canceling my subscription.
Hello Victoria,
Your feedback is important to us! We value you, and we are committed to providing you with great service. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Good quality and was delivered quickly. Lov the fit and feel of the material.
Hello Vic,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I had bought these booties to wear to an event I got an 8 1/2 and a nine I had to exchange them for size 8 at first I was a little bummed thinking they would not be here in time for my event but to my excitement they showed up in time. All together this was a great experience easy, convenient and fast
Hello Brooke,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
Best,
Allison
Got my shows fast and they were great quality. My only complaint is that the sizing is kind of all over the place and some shoes run big and some run small. One of my pairs this time ran a little small.
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the quality and the style of the shoe. I purchased them for an event and I lasted the whole night with them on.
Hi Kat,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Beautiful shade of green shoes to match an outfit I love. Delivered in a timely fashion.
Hello Phyllis,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
My wooden heel sandals are great. Bought black and white. Timely receipt of items and received in good condition.
Hello Hisani,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Candace,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad