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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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JustFab is consistently affordable and stylish. I love that they branched out to clothing and accessories in recent years too.
I'll definitely keep my membership forever :)
Hello Darion,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I Love my new shoes they fit good and look good on me
Hello Monique,
We're so glad that everything worked out for you. We here at Justfab try our best to provide the best service to our members. Hope to hear more from you in the future!
Best,
Mary
Received my package. The boots looked like rubber boots with faux suede on them. The one hat was folded in the box and misshapen, also extremely large. The bucket hat was the only thing that fit and was as described.
It took two tries to get an RMO.
I sent the items back around May 5th, I've called twice to see why my credit wasn't returned and twice I've been told that the package hasn't arrived yet.
Not impressed at all.
Hello Christine,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would like to discuss our return and exchange policy. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Always lots of choices, fast shipping, good quality for the money and very well packaged
Hello Trish,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Wonderful experience from beginning to end. May need to update the website due to technicalities.
Hello Tosha,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I love JustFab! Great shoes, amazing prices, great fit!
Hello Jennifer,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love my new pieces, but had to make an exchange for sizing purposes. The site was difficult to navigate to start an exchange. Once I figured out how to exchange, send my 3 items back, I have only received one- and that was over a month ago. I reached out to customer service and received an odd response, saying I printed the wrong RMA. I printed the exact RMA that was emailed to me and would love my other pieces please.
Hello Katie,
Thank you for writing a review! We value your feedback on your exchange process experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sell you products that don't match description (wrong size). Not just once or twice 80% of their shoes are incorrectly sized. They are almost always out of the correct so you can't exchange then. Then they refuse to give you back the full amount of money you spent on the original item. Complete scam to designed to rip people off. You just end up with a bunch of shoes you paid for that you can't wear.
Hello Amyra,
Thank you for sharing your experience with your order and the availability of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The items are fabulous and I appreciate their return policy.
Hello Michelle,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Love the shoes so comfortable and fit perfectly
Would definitely recommend to others
Hello Sharon,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered several pairs, my regular size and 1/2 size larger. Had to send all back, too small.
Hello Petra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shirt dress I ordered was gigantic so I returned it for exchange. The exchange I received was also gigantic but I kept it since it was too much trouble to send it back again
Hello Jill,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Perfect fit, fast delivery, I typically play between size 6 and 7 but sometimes struggle when ordering online, so to play safe I ordered 6.5 and they're perfect
Hello Kim,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products that we provide to our members. Have a great day!
Best,
Mary
I don't feel like I should have been charged every time. When it never had skip a month as an option. I want to cancel and I cant
Hello Caryn,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was really excited about the cute shoes but all of the pairs were very cheaply made and each shoe has worn down after just 1 use each. The insoles of the flats worn out within 4 hours! You can see the grid of the rubber from the top. Even the tee shirt was poorly cut. I'm done with this site. I am canceling my account because it's all just junk.
Hello Victoria,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Suze,
We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Dean
Styles have changed and I find it harder to order thins I like t wear
Hello Sue,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Easy to order both shoes & purse. Slight hassle when it came to redeeming my credits though. Have consistently had this problem with the companies though. Good prices, good value for the money.
Hi Marianne,
Thanks for your effort in writing a review about your shopping experience. We always want to make your shopping experience as easy as possible. We will be emailing you right away for assistance.
Best,
Tina
I loved them all!
I love the colors and the styles!
They fit me exactly!
Hello Carmen,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sneakers! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Des,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth