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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The boots I bought were beautiful and quite fashionable; they fit perfectly and arrived in a timely manner.
Very disappointed with my shoes. They arrived dirty and discolored. So I paid for a pair of shoes that I will never wear. I selected a smaller size than usual and I did well since they fit perfectly even if I couldn't wear them. And if not, I have to proceed with the return etc. Very disappointed with the quality!
Hello Melissa,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Great service and friendly. She handle the call in a professional manner and help with the return item.
Hello Nichol,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Efficient and explained what what was happening which as a consumer I appreciate.
Hello Joann,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have never had a problem with JustFab and shoes being delivered until now. I ordered a pair of shoes and 3 weeks later, I still haven't received the shoes. Customer service even gave me a hard time about getting a return. Now I am hesitant about ordering again.
Hello Kahea,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The product is even better than I expected it to be! Reasonably priced, true to description.
Hello Karen,
We are glad you are enjoying our products and delivery process! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The wrap around glitter sandal was a slim fit- too narrow for my feet to slide in comfortably. But all the other shoes were great and a must have
Hello Rashida,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just Fab is a great site to order shoes. I've lost track of how many pairs I have. Their return policy is easy to follow and their customer service has always been exceptional. I get compliments on my Just Fab shoes all the time! For sure get into the VIP program. It's easy to skip the auto fee each month and you'll get first dibs at sales prices.
Hello Rachel,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I order my things i get them in a timely manner there are no complaints except when you have clearance items i can't use my credits or you never have the items
Hello Gloria,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My experience was very good, my page came in on time.
Hello Gloria,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Excellent service and quality. So happy with purchase.
Hello Sandra,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
Anytime I've needed to return shoes or exchange shoes it has been an easy process. If I called for assistance I always spoke with a representative that was friendly, helpful and knowledgeable.
Hello Michelle,
Thanks for taking the time to write a great review! We take pride in giving the best service to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Renz
The shoes are soo comfortable and easy to put on. I really like the design. I'm glad I chose these.
Hello Angela,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I have yet to receive this order. Every time I look the delivery date is pushed back a week or more. I am very disappointed because a pair of these shoes were bought for a Wedding. I had to go out last minute to purchase a different pair. In the past, my orders have come quickly and on time. Please advise when I am actually going to finally get my order?
Hello Angela,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered a wide size but the shoe is like an extra wide size. It was for my granddaughter but she couldn't use them. The shoe is very pretty but the their not true to size. Runs too big.
Hello Betty,
Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchased a few shoes and shirts and I absolutely love the customer service Just Fab provides! I had to return an item and it was an easy process. I've been a member here for years and will continue!
Hello Christina,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I have ordered shoes that have to be returned always. Jewelry that has to be returned. I don't know who or what sizes their merchandise but it is way off.
Hello Beth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered three pairs of shoes and they were nice. One shoe was perfect for a specific outfit I have, but the strap of the shoe ( black stilettos) hurt my baby toes. The other two I tried on and they were fine. Overall my experience, as usual, was good.
Hello Sheva,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
They fitted perfect the colors where bold and they looked great the price was fair and I absolutely love them.
Hello Kathy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Every time I shop at JustFab, I have a great experience! Their shoes and apparel always match my style and desire! They ship quickly, this is important to us online shoppers. I don't like to order something that doesn't ship for days or weeks. "Arrives 2-3 days after shipped" is NOT fast if a shipper waits 7 days to ship lol. JustFab is nothing like that - they basically ship same day, very fast turnaround! The colors and style are always current and JustFab is still affordable. I'm a 12+ year member and I've only watched them get better and better!
Hello Samara,
We are glad you are enjoying our products and the shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth