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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I last ordered shoes for my grandbabies and they arrived promptly to their home located 2 hours away from mine and they loved the shoes I picked, 4 total.
I'm very satisfied with my new shoes, both pair. They came in just in time for vacation, and was a great deal@ 50% off.
Hello Marcia,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I bought some items at a great price for my daughter, she is satisfied.
Hello Felecia,
We're so glad that everything worked out for you. We here at Justfab try our best to provide the best service to our members. Hope to hear more from you in the future!
Best,
Mary
I had a great experience with JF. I loved the shoes. Although one pair did not fit me I called customer service and they were amazing sending a replacement.
Hello Rosy,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
The product seems to consist of good quality. However, it does look unlike I expected. Sometimes I get exactly what I was expecting with a product from JustFab and sometimes I do not. The size fits as expected and the quality of the fabric is also very good. I didn't expect the dress to look like a blanket that my grandmother knitted for my childhood couch. Even though the dress is knitted - I had one in the past that looked quite different than a throw. I think this dress looks great with regard to fit and color. Nevertheless, some people look on at the dress and tell me it looks too much like a living room throw.
Hello Gina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Julia,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I truly enjoy shopping at just fab. The concept is brilliant and i love that i can use my credits at anytime. I've been with just fab for quite a number of years and they have never delayed my purchases. The process of delivery is always quick and efficient.
Hello Leah,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Hello Rose,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've ordered quite a few pairs of shoes over the years and for some reason, have never been disappointed in my purchases. They always fit perfectly and look just like they did on my computer screen.
Hello Karen,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I was able to purchase the dress I wanted however it did not fit.
Hello Sonya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The tops were way to short, tops not true to size, sports bra band is cheap and way to tight, leggings are very small need to size up 2 times, dress were to large for being a small. Shoes were perfect
Hello Kimberly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every purse, backpack, and pair of shoes I get from this amazing website is utterly beautiful durable and a great value. I always get compliments on my purse and my boots! So I never hesitate to share the name!
Hello Katrina,
We are glad you are enjoying our products and the website! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I purchased a pair of Summer Flared Heeled Mule 8.5 size but they were too small. Being a transvestite my foot has a high arch. So when the shoes arrived I was unable to even try the shoes on. I thought they would be a fun shoe to wear around the pool. I did return them. So I'm disappointed in the shoes not the service by JustFab.
Hello Michelle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Styles were comfortable and looked great. I could wear them with a variety clothing.
Hello Gilda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been a member for serval years and always happy with their product options and quick shipping.
Hello Kathryn,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I love JustFab shoes and clothes collection. The prices are fabulous especially when they have sales.
Hello Hilda,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I loved being able to shop the latest shoe styles at an affordable price. I can't wait to add more to my summer faves.
Hello Jacki,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Ordered shoes to wear just for wedding day. I was satisfied with how quickly they arrived and I had one less thing to stress about on my "to do" list.
Hello Mia,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been using just fab for a few years now. They always send quality products And do not have a long shipping time.
Hello Angelique,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
The pink shoes scuff to easily. They also have no padding for the ball of a foot.
Hello Samantha,
Thank you for sharing your experience with the shoes that you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary