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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I am always pleased with every purchase I make with JustFab! They have quality products, great sales which equals fabulous prices!
Fast service great sandals good workmanship. Good packaging
Hello Donna,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I bought a pair of shoes and they were to big, so I went on the website to see how to exchange. I was having some difficulties so I called and someone in customer service was very helpful.
Hello Lynnette,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hi Baaba,
Thank you so much for your awesome feedback! We are very glad that you love the items that you ordered. It was really a pleasure doing business with you and have a wonderful day!
Best,
Kim
I appreciated the experience but the styles weren't a whole lot to my liking, it was difficult to skip months or stop membership because it had to be done via computer and couldn't do it in my phone. And some of the things I ordered were not the best quality and ended up breaking.
Hello Tricia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Still waiting for my refund! All 3 pairs of shoes didn't fit…The man was nice on the phone and assured me that I would get my refund within 48 hours. Still nothing and it's been weeks! I will call back.
Hello Danielle,
Thank you for taking the time to write a review! Our Member Services Team will contact you right away to help you further check the refund status. Thanks!
Best,
Renz
Unfortunately this company doesn't take quality into consideration when they're mass producing these clothing items. I ordered 2 really cute rompers and upon wearing one the first time it literally started coming undone from the seems. The other romper never was even worn and the day I went to put it on I noticed that it also was starting to come undone. Right in the area where they put the tags and extra button. They're shoes are decent but as for the clothes, Forget about it...
Hello Myiko,
We always aim to deliver products of good quality. We are gutted when we miss the mark! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
My past two calls to Just Fab having been such pleasant experiences it was hardly like shopping at all! I'm remiss for not remembering the name of my earlier contact but the recent one was named Laura. She was everything a customer needs when one calls to clarify an order mishap or any question that a recording can simply not help. She had helpful suggestions, great patience and made my exchange So pleasant. I'd love to be able to just call & ask for her & deal with my shopping experiences that way. Friendly, quick, fun
And trusted. To actually speak with a person who can communicate easily is Such a plus Anytime. Thank you and thank Laura for me as well!
Hello Shalah,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best services to our members. Hope to hear more from you in the future!
Best,
Mary
THE ITEMS I ORDERED WERE PERFECT
I ENJOY JUST FAB SHOES AND BOOTS
I WILL ALWAYS ORDER FROM THIS COMPANY
SIZING TRUE TO SIZE BEAUTIFUL
Hello Khanisha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I had hope that it would be great, but during the first wear there were threads everything and the elastic began separating.
Hello Kacie,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always worth the BUY! Love shopping here! Great clothing and shoes. Always have shoes in bigger sizes and wide width as well!
Hello Tanaya,
Thank you for your review. We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Easy, fun and great service and products. I would recommend highly to friends and family
Hello Rebecca,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Most of the shoes and clothing I got for my kids were great. However, I got one pair of sandals that I would say were a defect. They broke as my son was trying them on. Went to return them and it was not easy. I followed the instructions, but there was no where to print the label from. It sucks because I just wanted to exchange them, not refund them.
Hello Jeri,
Thank you for writing a review! We value your opinion regarding the return process and would want to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shoes were of good quality and loved the sale.
Hello Felicia,
Thank you for your amazing feedback! We love hearing our members are happy with our sales and quality of our products. We appreciate you sharing your experience with us and others. Have a wonderful day.
I am very satisfied! I love the quality of the shoes
Hello Brielle,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices. Hope to hear more from you in the future!
Best,
Mary
Hello Star,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a fabulous experience with us. Have an awesome one.
Best,
Lia
They have quality and beautiful footwears.
Their designs are unique and cannot be found around.
Hello Funmilayo,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Love the JustFab team. They're super helpful if I have any issues with an order
Hello Jessica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Of the four pairs I bought, two for me and two for my day, we're going to keep one pair.
Hello Christina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I got a size 12 regular and these slippers for great! Love the detail and goes with everything!
Hello Victoria,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felicia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz