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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Cant refund my money got charged 49.95 didn't want to join anything
Good experience shopping. Only problem is I thought I had more credits thenni see but overall was a good experience shopping.
They charging more then the showed price. I ordered the 10 dollars boot after 1 week they charged me 49 dollars more!
Hello Mostakim,
We sincerely apologize for the unexpected charge you experienced after purchasing the boots. We understand how frustrating it must be to see a price discrepancy, especially when you initially ordered an item for a much lower price. Please rest assured, that this is not the experience we want for our customers, and we take such matters seriously. We will send you a private message right away to address this promptly.
Best,
Allison
I ordered shoes and the. U double billed ke without my permission
Hello Kathryn,
We sincerely apologize for the inconvenience you've experienced regarding the double billing issue. We understand how frustrating it must be to be charged unexpectedly for an order you did not authorize. Please know that this is not the experience we want for our members, and we take your concerns seriously. We're here to help address this matter as quickly as possible, so we'll send you a private message now.
Best,
Allison
I am extremely pleased with my order. All three items are beautiful and fit beautifully. I was surprised to see the quality of these items. I will be buying again! Thank you!
I ordered the shoe from them and got the shoes delivered but after 2 weeks they charged me $49.95 even I didn't purchase any order. Chinese Company never safety
Hello Ken,
We are truly sorry to hear about the issue you've encountered with the unexpected charge after your purchase. We understand how concerning it must be to receive a charge after receiving an order, especially when you didn't make another order. Please know that this is not the experience we want our members to have, and we take situations like this seriously. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I still dont receive my purchase. I still dont receive my purchase. I still dont receive my purchase. I still waiting for my purchase.
Hello Alondra,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to still not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Convenient and reasonable. Delivered on time, no complaints. Love the service.
I introduced my aunt to this site. Her first purchase was on me.
Ordered 1 turtleneck sweater, a v-neck sweater, a jacket and a pair of boots all a size S. Everything came out at least 2-3x more large than expected.
Hello Meher,
We appreciate you for sharing your feedback. We are sorry to hear that the items you ordered all arrived significantly larger than expected, even though you ordered a size small. We sincerely apologize for this sizing discrepancy and the inconvenience it has caused. We understand your frustration and want to make things right, so we will be sending you a private message shortly.
Best,
Allison
I love this site I highly recommend. Great quality shoes and clothes.
Shopping was easy, great styles at great prices, delivery was very fast.
I can fit the boots the wrong size just want to return the boots and get my money back
Hello Norma,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to receive a pair of boots that don't fit. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
These are definitely not true to size. I'm a size 9 and could not even get my foot into the boot.
Hello Marissa,
Thank you for reaching out to us. We are truly sorry to hear that the boots you ordered were not true to size and that you were unable to wear them. We sincerely apologize for this inconvenience and the negative experience it caused. We understand your frustration and want to make things right, so we'll send you a private message now.
Best,
Allison
I hope their waterproof. If their waterproof! It's going to be perfect! As for now, it's perfect! Thank you! I'm going order more for my wife!
She seemed friendly but was a bit unclear as to what I was asking. It felt like I wasn't fast enough in my responses and she she wanted to end the chat. I understand it gets very busy but not everyone can type that fast. I'll try calling next time.
Hello Leila,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our Member Services team. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I was a member and huge fan of Just Fab years ago when they initially hit the scene but cancelled my membership after many months of skipping as a result of not finding anything on the site worth buying being that the quality of the products (shoes) really went down once clothing items got added to their website. I was recently "influenced" by a social media creator to make a purchase for the first time in about 6 or 7 years and when I got my order I immediately remembered why I cancelled my membership. The boots I ordered were cheap and screamed low quality, fake leather. It also took an extremely long time for my order to arrive in comparison to what I remembered from previous years as a customer. I'm glad I only paid $10 because that's about all they're worth. Cancelling again and NEVER COMING BACK.
Hello Veronica,
We are truly sorry to hear about your disappointing experience with your recent purchase and that it led you to cancel your membership again. We understand your frustration with the quality of the boots and the long shipping time, and we sincerely apologize for falling short of your expectations. We value your past loyalty as a long-time member and regret that your recent experience was unsatisfactory. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
Currently, I am not sure of my satisfaction since I have purchased boots as Christmas gifts. I am hoping that the fit is good for each person because this is my first time purchasing from Just Fab
Hello Stephanie,
I appreciate you taking the time to write this review! We sincerely hope you enjoy your purchase, and after you have it, please don't hesitate to provide feedback. We hope that your experience with us in the future will always be fantastic.
Best regards,
Chad
Can't beat the prices! And the promos! I was able to find my size and unique fit, which is hard for me to find, usually. Super cute boots, great quality, perfect fit and they're stylish.
It was simple to just click, and wait for my delivery 🚚
Best shoes for affordable prices. Definitely worth the money
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darrell,
I'm sorry to hear about your negative experience and that you got billed. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad