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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Everything perfect with my order shipped in 2 shipments one is running a couple days behind but that's ok. Ordering with Just Fab is always easy and quick love the free shipping!
I love my shoes so much they're so fluffy and soft I was scared to order boots online at first but they fit perfectly. I can't wait to order more from them
Loved the boots. Too small. Had to return reorder was sold out so I bought a different color one size up
My daughter loves everything she gets The clothing is made very well. The shoes are outstanding. Very high quality.
Fast speedy shipping clothes shoes just my style. I never have a problem finding just what I'm looking for my size. I always have a great experience
Did not receive package. Left it at pick up point. Friend has to go pick it up now if she is able to.
Hello Pravika,
Thank you for reaching out to us. We're truly sorry to hear that you haven't received your package yet, and we understand how frustrating this situation must be, especially with the need for a friend to pick it up on your behalf. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
JustFab always have great stylish, affordable and quality options with amazing deals!
Good and niceā¦ lot of choices except in skipping months, it takes forever
Do not order
This site is a scam
They took my money and never received my order
Hello Ronald,
We're truly sorry to hear about your experience and understand how upsetting it must be to feel that way. We take your concerns seriously and sincerely apologize for the frustration caused by not receiving your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Ordered a bunch for Christmas...all got here ( still waiting on a few item)overall very happy!
They suck. Customer service sucks. They just try to get money out of you. And their shoes are cheap. I ordered something an it never came and I had to cancel it, which was a hassle for no reason. That's it.
Hello Sophia,
I'm sorry to hear about your dissatisfaction with our products and shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Experience has been good so far. Hope that stays that away. Will have to see if the cheaper leather last ad long. The site has some good selections
I never received my order even though it showed that it was delivered. Post office was unable to track it.
Hello Heather,
Thank you for reaching out to us regarding your missing order. We're truly sorry that you haven't received your package, especially when the tracking information indicates that it was delivered. We understand your frustration, and we want to assure you that we're here to help address this for you, so we'll send you a private message now.
Best,
Allison
My card was charged $49 12.12.24 in addition to the purchase of shoes. I didn't give any consent to this! Return the money or I will contact the police and there will be a story on all social networks about how Justfab steals money!
Hello Andrei,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration the unexpected charge has caused you. We understand your concern, and we assure you that we take such matters seriously. We certainly never want our members to feel that their information is being mishandled, and we're here to help address this issue as quickly as possible, so we will send you a private message shortly.
Best,
Allison
Costumer service was very good. It was a little difficult to get a hold of someone but after I did they were very helpful.
I placed my order a month ago and it still hasn't come.
Hello Corene,
We're sorry for the delay in receiving your order. We understand how disappointing it can be to wait longer than expected, and we truly apologize for any inconvenience this has caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Gifts arrived just in the nick of time and were pretty much exactly as I expected.
Shoes did not fit well. Was supposed to get replacement but never sent.
Hello Barry,
We apologize that the shoes you received did not fit well and that you did not receive your replacement pair. We understand how frustrating it is to have a product that doesn't fit and to experience delays in receiving a replacement. We're committed to providing a positive and hassle-free shopping experience for all our customers. We'll review your order and the status of your replacement request. We'll work to ensure that you receive the correct size and that your future interactions with us are smooth and efficient. We appreciate you bringing this to our attention and will work to resolve this issue promptly. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alison,
Thank you for sharing your experience with us. While we're glad to hear that you loved the boots, we're sorry to learn that the sizing didn't work out for you on your initial purchase. We understand how disappointing it can be to find something you adore, only to discover it's not the right fit. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison