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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered two pair of shoes that were on clearance. The very first time I put them on and took a step, the heel broke.
I enjoy being able to use credits with sales! I'm allowed to skip months of paying for credits & my credits don't expire.
Hi Jenna,
Thank you for your amazing feedback about your shopping experience and how the VIP membership works! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
1- shoes didnt fit but that was my fault
2- one top looks good, maybe a little thin (see through?)
3- one top is cropped but I didnt notice that from the add, therefore wasnt what I wanted
Not worth the effort of returning& paying shipping
I bought these items on sale& used a member credit and dont necessarily want the credit back
Hello Shona,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you purchased from us. Our Member Services Team will get in touch with you right away.
Best,
Allison
It's been ok but for the most of the time looking for shoes in a sizes 12 wide are 13 you guys just keep missing the mark, it's like u get the shoes in today an tomorrow they gone, that means your not buying enough, an same as in the plus size area too,
Hello Tyrone,
Thank you for sharing your experience with the products we offer online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have purchased many items over the years and find consistently great quality clothing, fabrics and always love the shoes. Most of my footwear is from JustFab. I get many compliments!
Hello Corrinne,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I tried communicating that my package was returned to the company before i got a chance to retrieve it from my p. O. box since i've been so busy lately. When messaging the online chat portal, not once but twice, i was just sent my tracking information like i didnt already have it. I know where my package is, and i don't have it. All i was trying to ask is if my package could be immediately returned to me, but my question was never directly answered and i just want my shoes.
Hello Shaine,
Thank you for sharing your experience with your order that you did not receive. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Love to buy at JustFab they have amazing quality + beautiful products and the best customer service.
Hello Avigail,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Just received my to pairs of pumps and they are as fabulous as the first pair I bought.
Hi Dolores,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I've been shopping with Just Fab for about 3 years now, and I have been completely satisfied with the experience. I really love the prices, as well as getting rewards with each purchase that can be used toward discounts on future purchases. It's just an awesome company to shop with. I'm truly glad that I discovered you all!
Hello Sylvia,
Wow! Thanks for the great feedback on our products and services! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
Best,
Mary
The call center reps always resolve my issues. Keep up the amazing service.
Hello Elizabeth,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
So easy to navigate, the sale was incredible and the boots I bought were absolutely perfect and looked just like the picture. They fit my exact size, as well.
Hi Wren,
Thank you for your amazing feedback about your shopping experience and we're glad that you love the products that you ordered and how it fits! We are happy that we're able to provide the products that our members seek. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The merchandise sent to me didn't take long. The customer service people where wonderful.
Hello Sherflon,
This is great to hear that you are satisfied with our products and services! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope to hear more from you in the future!
Best,
Mary
You guys took my credit card info that I made a purchase with and took out monthly $39.95 without my permission. If I wanted that I would have updated the account myself!
Hello Cheree,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I loved working with JustFab, their products have the best quality and they arrive fast.
Hello Marlen,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I ordered a jean jump suit. Once I received it the button was broken and it was extremely too big. The return policy is ridiculous.
Hello Sharonda,
Thank you for sharing your experiencewith the item that you ordered and our return policy. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I've had a VIP account for several years now. I have lots of pieces from them that are regular in my closet rotation. But it is hit or miss with the sizing on every single item. I often have to swap out sizes even if its the same size I've ordered before. And a wide variety of quality and fabric textures. Some pieces have lasted me years and are super comfy, some have ripped in only a couple wears. However, they have an excellent return policy. Even if you send it in super late, as long as it's in new condition they'll process it and refund or exchange which is really the reason I've been a customer so long. I know I can return or exchange anything I'm not happy with for free.
Hello Sara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with our sizing and quality. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Easy to find in my size. Lots of choices, in colours and style.
Hello Kim,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Hello Jane,
Wow! Thank you for the great feedback with our products! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products! Hope to hear more from you in the future!
Best,
Mary
I am generally an XL girl, 5'9" and about 172. Depending on the garment I sometimes wear a L or a XL and at times have gone up-to a1X. I read the descriptions and size charts eatery time I order sometime and look at reviewers comments. Some times items run very small, ethers are HUGE. This has happened to several of my friends as well. It's just a hassle to have to send th.
Hello Michele,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with our sizing. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The birthday loved her gift, especially the blue dress.
Hello Valerie,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie,
Thank you for sharing your experience with the shoes that you've purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary