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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Good quality, good fit, good sale price and came on time
No complaints! I was able to find a style I liked in my size easily.
Hello Rebecca,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Beautiful boots as advertised, and for a phenomenal price!
Hello Stacy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was so appreciative of how you made sure to remind me of my points to redeem. I will be a customer for life!
Hello Shellie,
Thank you for taking the time to share your positive feedback with our shoes and being a VIP member! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Hello Jacy,
Thank you for taking the time to leave a review and your feedback about our sizing is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Sizes are always off, no two shoes have the same size fit, I often find myself returning items and Reordering
Hello Jodi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The sandal are nice, but they didn't fit not wide enough which is probably my fault for not order the right size
Hello Diana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shoes shipped in a reasonable time and I really enjoy all 3 styles.
Hello Shelia,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our shoes and shipping service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Hello Alicia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The sizes on the shoes are never the right fit. I always have to plan to send them back and more often then not I need to, Im waiting on an exchange right now.
Hello Maureen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The quality is not good the size was not ok i usually were size seven their seven was too tiny i can not were them I wanted to return them but the return page didn't work.
Hello Susan,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
So I bought a flat pair, wore it once and the next day I noticed the seams unraveling on one shoe... like coming apart... lol
Naturally, I logged on after and cancelled my VIP with justfab. So sad!
Hello Bella,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Both pair of shoes I bought were too large. The slip on sandals were heavy. I plan to return them.
Hello Nancy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes and sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought two pairs of summer sandals. Both fit amazing and are very comfortable
Hello Jonell,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I've been really pleased with my purchases from Justfab. I love their styles. I can find comfortable shoes that fit my wide feet(I wish they offered more styles!) I think their prices are fair.
Hello John,
Thank you for sharing your experience with the quality of our products and styles we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Had a phone call and the customer service was efficient, friendly and great
Hello Paula,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Never received the shipping label to return the shoes that didn't fit and now I can't return them due to it being past the return window. Shoes were very big.
Hello Erica,
Thank you for sharing your experience with our Member Services Team and for returning items online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought acute pair of pumps from a great saleā¦ only problem they are too big. I don't know what to do now as they have always fit really great.
Hello Denise,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your pumps. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I really like the items I get from Just Fab. The clothes are quality and the shoes are very stylish and comfortable. I've had an excellent experience from them so far. The sales are awesome too and I get to score great deals on some sought for items
Hello Ruthee,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I've been a member for years. Noticed products have changed. I was a huge sneaker person. Now I buy from sketcher's. Your variety and quality have gone downhill.
Hello Dawna,
Thank you for sharing your experience with the quality and selections we offer online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eliza,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad