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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I do not remember if I had any negative experiences with JustFab. I believe this is because whenever I have called, your staff has been so obliging and helpful and very pleasant that I have enjoyed solving my issue.
If I have any problem it would be the quality of some of the items. But just knowing I can send them back is such a relief.
Fast and easy no problem just needs a better selection of shoes
Hello Delyce,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered 4 pairs of shoes and 1 jumper. The price was unbelievable! Valued at $200 but after my membership discounts, store credit and coupon it was under $5. Waaay under. You might get mad if i tell you rhe exact price, lol. I had to return 3 pairs due to fit and the exchange/ return process is stress free. I feel truly like a valued customer with Just Fab. I get so many compliments on all the shoes I wear from them. Keep up the good work, value quality and star treatment!
Hello Iris,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Lynn,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and style.
Best Regards,
Clark
It's over a month!, and I'm yet to get my order. What's going on?
Hello Aanu,
It is with great regret that we received your feedback regarding your shipment. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
There isn't enough wonderful word to describe how pleased I am with EVERYTHING that I have purchased for my self or gifts for others. The only complaint I have is the monthly charge sometimes it is just an oversight when our lives are so busy and why the money exchange when there is JF Canada?
Hello Judy,
Thank you for your purchase. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The product was great. However it seems that based on the style you have to order one Size up
Hello Tanesha,
Thank you for your honest review. We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The left shoe was irregular. The tie is on the side more than the front
I do not like that I have to make a purchase every month... just to be a customer..
Hello Lynette,
Thanks for sending your review! Your feedback about our product quality and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
It was really easy to find the shoes I wanted. I picked them out and I put then in my cart and I paid for them. When I got them I was very satisfied with the shoes. I'm going to buy more shoes from this app
Hello Heather,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hola Rosi,
Gracias por tomarse el tiempo para proporcionar comentarios y para correr la voz. Estamos encantados de saber que le gustan nuestros productos y el proceso de envío.
Saludos,
Clark
The offers are awesome and the quality of the products are stoning. I received my shoes in a beautiful box and in perfect conditions. They are gorgeous!
Hello Claudia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Bought 2 pairs of shoes, and they were way to big, so I called and they told me they would do a trade no problem. They have my new sizes I want, just send them back and we will send out new ones.
So I send them back, and wait and wait, and the whole time my order says processing. Then after 4 weeks, i get an email that dont have my sizes and they will give me a credit!
What a scam!
Hello Deborah,
It is with great regret that we received your feedback regarding your exchange. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I am enjoying my slip-on sandals, they are the latest addition to my shoe collection. They are very comfortable and fit my foot very well. I wear them the whole day at work and my feet are never sore. Thanks a lot JustFab... you did it for me yet again. Keep up the good work!
Hello Nsofwa,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I purchase the weekend bag for a trip that I'm taking in a few weeks. It's so big and roomy and will fit a week of clothes and shoes.
Hello Sabrina,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
They are the best! I can't waiting for my boyfriend to buy me more shoes
Hello Malakia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It is good they were clearance but I didn't need two identical pairs
Hello Michelle,
Thank you for taking the time to leave a review. Your feedback about your purchase is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love Just Fab's shoes & accessories. My last purchase of clogs and beaded purse are no exception! Great quality for the money.
Hello Cynthia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
As usual, after ordering, delivery was prompt and secure. Sizing was accurate as well, and both items blend nicely into my wardrobe. Thank you Just Fab!
Hello Brenda,
Thank you so much for your feedback and for sharing this with others that you like our product and size! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
Shoes are beautiful! I own about 20 pairs of boots as well from over the years Boots are my FAV!
Hello Tiffany,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had to exchange a pair of sandals for a different size. This is the first I had to do that but it was easy.& fast with no issues.
Hello Taryn,
Happy to hear that your concern was taken care of! We really work hard to provide the best service that we can. Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frances,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia