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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Excellent as always
Love Justfab's styles & ALWAYS get excellent compliments from strangers when I wear my heels, booties, or my boots out.
I have had a WONDERFUL experience shopping with JustFab and being apart of the VIP program is AMAZING. The shoes I have ordered have been comfortable, cute, and the price with all the VIP benefits, sales and discounts, is out of this world. If you haven't tried JustFab, you are missing out.
Hello Karen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have been trying to get a return label to return and refund products bought for days without success. Spoke to so many different CSRs who all promised to email return label which I am yet to get!
Hello Lunce,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Loving my sneakers, wore them today! Can't wait until I break out the heels! I appreciate the service and also quality of products I order!
Hello Tiera,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My purchase was left casually outside on the steps to my apartment building where in the past purchases have been stolen. Fortunately a fellow tenant watched delivery person sit down package and drove away. Tenant brought to my apartment. UNACCEPTABLE and DISSATISFIED,
Hello Dollie,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love shoes and I really appreciate comfort and quality, and I'm impressed with the quality of Just Fab's shoes, besides being beautiful
Hello Mel,
Thanks for your review. We are happy to know that you are satisfied with the quality of our products. Have a great day!
Best,
Renz
I love just fab t I order at leastv2 pair of boots a year, I have ordered a pair for both my daughters and I've told all my friends about the site. I will keep ordering from this company because I love the products and the prices.
Hello Melissa,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Ordered 2 months ago, was charged and still haven't received my purchase!
Hello Laura,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Very good experience shopping with just fab i love the shoes
Hello Cynthia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I ordered beginning of June and still haven't received my items. I usually stop ordering because of this, then forget and order, only to have it happen again. I think this time will really be the last.
Hello Angela,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I ordered two pairs of pants and a few days later got and email saying the order would be delayed due to shipping issues which is fine. I understand that. Then a few days after that the order was cancelled outright with no explanation, no option to exchange or get a credit.
Hello Danielle,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have issues with using my credits on any of the fab pages.
Hello Brittnie,
Thank you for taking the time to leave a review. Your feedback about the credit is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
One on the shorts ripped. And the T-shirt was short.
The rest was fine
Hello Jeniffer,
We appreciate the feedback you shared regarding the quality and the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Maida,
We are so glad to know that you are satisfied with the help that was given by Miguel! We will definitely relay this review to the whole team to let everyone know of your positive experience! Your feedback about our return and exchange is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I didn't purchase any item. It came outta my acct. Very suspicious activity going on. Please cancel this purchase
Hello Sharon,
Thank you for taking the time to leave a review. Your feedback about the unwanted charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Too difficult to "skip the month." I sometimes spend so much time trying to reach the area for skipping the month that I just give up... probably JustFab's way of continuing to get customers money.
Hello Sue,
Thank you for taking the time to leave a review. Your feedback about skipping the month is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Liked one item, but rhe other literally fell apart the first time I tries to lace the boots up. Poor quality for what I paid.
Hello Ray,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Hello Paula,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I ordered two tops one of which was too small while the other was too big.
Hello Suzette,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My process of searching and checking out is always easy. My only thing is I wish the selection was a little more broad.
Hello Kelcee,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cheri,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz