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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the jacket, shoes, and sandals I purchased.
I love love love my JustFab shoes... all of them, and I have a lot. I get so many compliments on all my shoes, purses, clothing I purchase from JustFab. Quality is great, huge selections, price is reasonable a good value. I will be a JustFab customer for a long time.
Hello Lori,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
They were ok quality. A reason why they were only $15. Will be cautious before buying again. The wedges were good and the house slippers. The other pairs were sub par.
Hello Cheryl,
Thank you for sharing your experience with the products you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Been great. Receive items in a timely manner. Love the variety of clothes, shoes and handbags to choose from. Have never had to return any item I have bought loved each piece.
Hello Shekeitha,
It’s great to read your feedback about our products and services, and we appreciate you taking the time to share your positive experience. We aim to provide satisfaction for every member! Have a great day!
Best,
Allison
My last purchase had one item that didn't fit but it was not eligible for return because it was clearance. The other product was great.
Hello Cindy,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been a JF member for years! I love the shoes, the clothes and the bags! This is my go-to place for sure!
Hello Lisa,
Thank you for your loyalty. Thank you so much for the awesome feedback! We are happy to know that you love our products. Have a great day!
Best,
Renz
Inordered some clothing for my daughter's, and a pair of shoes each. The clothes are fantastic, and one pair of shoes is wonderful. The light up sandles were a little disappointing because one show does not light up.
Hello Chrissy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sizes were big, not like I was expecting. Would have loved for it to have been true to size
Hello Amanda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our sizes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Cathy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I loved both purchases and I keep the membership because the price is also so convenient for the high quality they offer
Hello Maja,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I caught a great sale and was able to get 2 pair of shoes for under $20! OMG what a steal. I just need their bags to go on sale like such. Nonetheless, the shoes arrived and they were too big. Exchanging them was super easy w/o a hassle. This is one of the main reasons why I even check my email. I will continue to be JustFab ;)
Hi Tommi,
Thank you for your amazing feedback about the promotion that we have and our exchange process! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Delivery is quick and I am never disappointed. I own about 20 pairs that I have purchased in last year.
Hello Donna,
It is our desire to keep you satisfied with our services and products. You are our inspiration for doing our very best. Thank you and remember, we value you!
Hope to hear more from you in the future!
Best,
Allison
Mi experiencia demasiado bueno recomendado tanto la calidad de la ropa como zapatos y la atenciĆ³n al cliente genial
Hello Silvia,
¡Guau! ¡Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!
Best,
Mary
I love shopping for boots at Just Fab. Every pair makes me happy and I get to use my credits on the sale items!
Hello Em,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Being a VIP I love the perks that come along with that title. The bargains that I have received regarding the summer dresses are out of this world.
Hello Christine,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best products and services! Hope to hear more from you in the future!
Best,
Allison
Had a recent slip up in mailing addresses and customer service was right on top of it. I was able to get my order
Hello Torrie,
Happy to hear that your concern was taken care of! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
Nothing to say at this time first experience with this company.
Hello Kendra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away to assist you.
Best,
Zeth
Hello Maria,
We're glad that you are loving your purchase! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
That said it. According to the law, I should get a tax rebate - but no, just wondering who is pocketing the money. Honey.
Hi Shell,
We value our members, and your feedback about the tax is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
All issues were attented to as soon as possible. The representative was very patient and quite knowledgeable
Hello Anu,
Thank you for the positive feedback about your experience with our Member Services Team! We are happy to know that you are satisfied with our services! Hope to hear more from you in the future!
Best,
Allison
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gloria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad