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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The clothes, a dress and pair of shorts was not fitting to size. They are fitting small. I have not gained weight and have been this size for 20 years. I have no problem with the size I selected when purchasing clothes from other stores either in person or online. I'll have to go to the trouble of returning the items. Very disappointed since I really like the clothes.
So far very satisfied with the products, as well as delivery. Even return is easy and fast
Hello Ivana,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Very nice pairs of shoes. Fit great. Look nice. I will be back again soon. To shop.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I've been a customer for years and have never had an issue…until now. I had to return my entire order. One didn't fit and the other never arrived. The representative listened to my issue and resolved it quickly.
Hi Kaydra,
Thank you for the nice words about your experience with our Member Services Team. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Always love their sales! Love the variety of styles and sizes
Hello Kristin,
We are delighted by this wonderful comment! We really hope you will always enjoy the product size, price, and style! Wishing you a fabulous day!
Best,
Allison
I ordered a pair of shoes while I was traveling, and they were waiting for me when I got home. I love JustFab
Hello Kiereney,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best product! Have a great day!
Best,
Renz
I have been shopping with JF for years and I Love it!
I see these people saying its's a scam because they were charged 39.99 a month. They just don't properly read stuff when placing orders. Its part of their VIP plan & you can cancel or skip any month and they will NOT charge you. I have been a VIP for many years and I have skipped months easily... with NO charge to my card. Again, some people want to blame a company and they don't do their do diligence.
I have NEVER had shoes fall apart on me. I have shoes that still look like new condition for years. Their clothing as well. I have had a few items I didn't love, but that comes with any label, store, etc.
Hi Raina,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
The sandals I bought were mediocre. The sling backs I bought were so loose. And these slip on heels were of raw straw like material that are tough to wear. Only be worn in short increments.
Hello Liza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Joana,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I shop because I have an acct if not I will be chg $39.95. I would like to close my account. Please close I cannot wear the shoes
Hello Florence,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great prices for great items. Appreciate the new offers and always like the sales!
Hello Shar,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My order came in just a few days! I love both pair and even plan to order another for my sister!
Hello Courtney,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
I have been trying to use almost $200 in credits for months. Everything feels cheap, are very uncomfortable. Super disappointing.
Hello Nicole,
Thank you for sharing your experience with our products and ordering using your credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I truly love everything about JustFab. I just got yet another big delivery from my subscription over the years. Made a whole outfit, including bag, dress, and shoes, minus the last accessory I'm waiting to build another month with just my VIP credits! Now the prices in cash, I sometimes don't like, but the specials are good and right on time and it's nothing wrong with last season, especially if you are an Insider and don't get out much. Every appearance is the 1st time on the runway! Selection is good, customer service is better. As I mentioned before in an earlier review, I would love to see more girls my color represented on JustFab, but other than that, keep up the good work!
Hello Jazmine,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Still working on getting my money back. Called mid-June to cancel and was assured I'd be reimbursed
Hello Cyndy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and your refund request is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Customer service is an absolute joke. It took 2 weeks and 3 phone calls just to cancel my subscription. Then they tried getting me to pause my subscription instead. Maybe if it wasn't for the horrible service prior too, I may have considered it. Quality of the shoes compared to price is defiantly not worth it either. Designer prices, but second hand quality.
Hello Michael,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our product quality and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have never had an issue with Justfab. They have always shown me that their shoes are within reasonable pricing. Not to mention the perks of being a VIP Member.
Hi Dixierell,
Thank you for your amazing feedback! We're glad that you love the style and the pricing of the items that you purchased and for being a VIP member. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
As always, packed well, arrived promptly. My only complaint was that the other two colors were sold out! The shoes are a trim shape and very comfortable, and cool because of the fabric mesh. The only one in my size that was left were the red ones and I love them. If the black and light blue both come back you can bet I'll be buying them too!
Hello Diane,
Thank you for taking the time to leave a review. We are very sad to hear that the other two colors you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Easy to use website, fast shipping, super wide selection, perfect sandals for any outfit.
The boost were a bit tight, but will fit perfectly with a bit of wearing.
Hello Dixie,
We are glad you are enjoying our products and the website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have had nothing but great experiences with JustFab.
Hello D. Geneva,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vitra,
Thank you for writing a review! Your feedback about the product size is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison