On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There very good discounts I really enjoy shopping with them
Hello Tisheco,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I love JustFab. There are so many selections. I just can't keep up. I have had my subscription for years and love it. I can always find beautiful things that speak to my personality and style aesthetic.
Hello Donice,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love the variety the site offers. Has something for everyone. Also shipping was very quick.
Hi Lulu,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Hello Sandi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Hello Tomeka,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shoes are comfortable except the straps are a little tight! I had a wider foot so they could be why.
Sports bra and t shirts are great quality and comfy!
Hello Amanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will get in touch with you right away.
Best,
Allison
These are beautiful and fit perfectly. The delivery was fast and accurate.
Hi Shanna,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
My outfit was stunning received many compliments but as I'm leaving the dinning area my heel broke… wearing them for the first time I didn't expect that….
Hi Sonya,
Thank you for sharing your feedback regarding the quality of the item that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I could only wear them for about 2 hours max. Someone who wears heels and wefges frequently ay my job, i wont wear these for an 8 hour shift againm But they look cute.
Hi Samantha,
Thank you for providing feedback regarding the items that you ordered! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I was told that I would get a refund in 24-48 hours and still haven't received it!
Hi Chambers,
We value our members, and your feedback about the delivery is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I had a pleasant experience ordering from Justfab.
Hello Marquetha,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I love shopping at Justfab, the process is very simple and the customer service is always very pleasant.
I've noticed over the years, the selection is getting fewer, not a lot of choices.
I also do not like the fact that I pay in US currency even though the product is ship from Canada.
Hello Loi,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and pricing. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I wanted a some hells for the 4th of July and I ordered off just fab and they were only 10! LOVE THE HELLS!
Hello Shirkeria,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Norma,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The representative I spoke with was very courteous and explained everything about my purchase and my credit represented the company very well.
Hello Earline,
Thank you for your remarkable review of our Member Services Team! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied! Have a great day!
Best,
Mary
They arrived very quickly, they are comfortable and cute, the heel is high but not uncomfortable.
Hello Slendy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I purchased boots in wide calf and received regular calf so now I have 3 pair of boots that I can't wear and will just give away to coworkers. Returning is not worth the time and effort to do.
Hello Jill,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the size of the product you purchased from us. Our Member Services Team will get in touch with you right away.
Best,
Allison
They are very easy to work with when shoes or clothes don't fit and need a return or exchange. I highly recommend them!
Hi Lara,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I got sooooo many shoes for a low price. I love even if my can't stand me have my fetish lol. Just keep the deals coming :)
Hello Knyeeshia,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie,
We are delighted to hear that you had a great shopping experience with us! We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz