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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Making my exchange was easy, replacement were sent quickly and fit perfect.
Thank you
Received my order and I'm so happy with my shoes. Great quality and very comfortable. I ordered 2 more pairs.
Hello Maria,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
Overall, great prices. Ease of returns and quality not as great on some items. Other items are excellent quality. I had some great gifts for my friends this year. Thanks Justfab..
Hello Cassandra,
Thank you for sharing your experience with the prices and quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Excellent experience great customer service excellent communication
Hi Matthew,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
The black shoe booties with the studded anklet were a true value and feel incredibly comfortable. They go with just about any outfit and can be a true star in a shoe wardrobe.
The white sneakers look good and feel really supportive and comfortable which is an important aspect for an athletic wear sneaker. Versatile and chic it can play a role in almost any street or loungewear outfit. Both pairs are a really good value and quite stylish, all in all a good, characteristic of Just Fab shoes.
Hello Dawn,
Thank you for the great feedback on the item you purchased! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products.
Best,
Mary
Always fast shipment. Some things like some of the shoes I've gotten seem to run smaller than usual. Dont but still great store.
Hello Susan,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love each piece of clothing I purchased. They all fit well& was delivered on time.
Hello Tracy,
We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The site is not allowing me to purchase an item with my credit. It continues to say it cannot process my request and try again. I've waited a couple days to let it reboot and it continues to give the same message.
Hello Andrea,
Thank you for taking the time to leave a review. Your feedback about the credit usage and website is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love the points and service at this company. All the shoes I purchased looks like the picture.
Hello Patricia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I've never had a bad experience with JustFab. Even if my delivery is late I don't complain. Like, why would I. I literally just saved over $100. I love the price and most definitely the quality of the shoes. I am always receiving compliments.
Hello Kaieva,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
There are no people to take the call or chat
I want to exchange the size but just calling number isn't the right number also I want to cancel my membership but because of it my money got deducted and now I just can't have the refund and every month it gonna take my money
Hello Soma,
Thank you for your purchase. For assistance with the exchange, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
The earrings I bought looked cheap and gaudy. Won't be buying from JustFab again. This is pretty typical for the quality of their products.
Hello Valerie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
These shoes are the perfect fit and they are so comfortable. I would gladly recommend these shoes.
Hello Barbara,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Was not happy had to pay postage because you all placed the shoes in the wrong out going mail so I had to pay 10.70 to get the shoes from the post office
Hello Denise,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My order was delivered on time! I like the quality and design of their products! The amount of most of their products is just right base on the quality. Hope you maintain a affordable and has good quality products in the market.
Hi Hersalyn,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Love ordering from Just Fab! Good prices, quality and fast delivery. My last order was well received.
Hello Stephanie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The sizing is so off and the plus size options are more and more limited. The return policy is just so difficult. I'm tapping out.
Hello Nicole,
Thanks for sending your review! Your feedback about our product sizing and return process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The shoes was very nice looking but The did fit I need it a wide with
Hello Barbara,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the sizing of our products. Our Member Services Team will contact you right away.
Best,
Allison
3 out of the 4 pairs of shoes fit, one was way to small to be the size labeled on them
Hello Kimberlee,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My shoes were great but the last two pair of shoes received came in crushed boxes. Since JustFab began using USPS, delivery is always the day after the expected date and the boxes are crushed - maybe want to consider a change?
Hello Susan,
Thank you for sharing your experience with our products and the delivery process. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Antoinette,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad